What you'll do:
- Provide remote laptop and user support to troubleshoot system and network problems.
- Use Salesforce to log, update, and resolve support tickets in a timely manner.
- Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Basic Qualifications:
- 3+ years of IT experience, including at least 1 year in a Tier2 support role
- Good working knowledge of cybersecurity best practices and measures
- Excellent interpersonal skills and strong written and verbal communications skills
Plative Inc.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.