Role Summary:
- Support GSA customers by managing hardware, software, and operating systems as part of the DIGIT task order for digital transformation.
- Apply ITILv4 concepts and maintain a Public Trust clearance, with the ability to work various shifts and holidays.
Key Responsibilities:
- Evaluate and apply security Group Policies, investigate application and OS issues, and manage BitLocker encryption.
- Prepare systems engineering documentation, conduct hardware and peripheral certification, and provide advanced technical support.
- Collaborate with government partners and vendors, ensuring compliance with information security policies in a remote environment.
Qualifications and Environment:
- Requires 10-15 years of experience and a bachelor's degree, along with certifications like CompTIA A+ and proficiency in scripting and Microsoft/Google suites.
- Must demonstrate remote work discipline, time management, and clear communication skills while maintaining a secure home workspace.
Empower AI
Empower AI provides AI-driven tools to enable digital transformation and enhance productivity for U.S. federal government agencies. Headquartered in Reston, Virginia, the company has over three decades of experience and is recognized as a military-friendly employer with a focus on Health, Defense, and Civilian missions.