Answer end-user questions by supporting phone calls, chats, and web inquires.
Take ownership of assigned client accounts by managing and resolving issues from start to finish.
Deliver fast, accurate, and friendly solutions that create a great client experience.
Encoura empowers students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Encoura's expertise spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.
Provides product and technical support to customers via telephone or email.
Resolves complex customer questions and issues via escalated tickets.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Serves as the first point of contact for customers needing technical support via phone and email.
Troubleshoots hardware and software issues, ensuring a smooth user experience.
Manages support tickets, uses knowledge bases to resolve inquiries efficiently, and aims for first-call resolution.
Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions.
Own frontline communication via phone, email, and text, providing calm and efficient solutions.
Manage the support inbox and internal channels with precision, ensuring prompt handling of queries.
Contribute to the Knowledge Base and recommend process improvements to enhance the user experience.
Zen Educate is a technology company aiming to transform education recruitment. They leverage technology to help schools reduce costs and empower educators, fostering a collaborative culture focused on learning and development to drive social impact.
Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Coordinate with the VCC Support teams for remote technical support, downtime reporting.
Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.
Provide timely and professional support through email, chat, phone, and ticketing systems.
Troubleshoot common product, account, and workflow-related issues for customers and internal users.
Accurately document customer interactions, troubleshooting steps, and resolutions.
FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.
Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
Validate and clarify the issue reported and answer how-to questions.
Replicate, troubleshoot, and describe simple bugs and keep thorough records in the ticketing system.
Instructure is dedicated to amplifying people's potential by creating intuitive products for learning and personal development. They simplify relationships and inspire further education and career growth by empowering smart, creative, and passionate individuals.
Provides expert remote technical assistance via phone, email, and instant message for password resets, email, desktop applications, smartphones, and network connectivity.
Performs analysis, installation, and configuration of computer hardware and software, and maintains audit trails and statistical records of reported problems.
Interacts daily with customers to ensure productivity, provides peer feedback, and escalates issues to vendors and third-party entities as directed.
Empower AI provides AI solutions to federal government agencies to transform their workforce and improve productivity. It is headquartered in Reston, Virginia, with decades of experience in Health, Defense, and Civilian missions, and has been recognized as a 2024 Military Friendly Employer.
Diagnose hardware and software issues, guiding new members through onboarding, while ensuring every interaction reflects clinical excellence.
Solve problems quickly and communicate with empathy, supporting a mission that transforms lives.
Independently investigate, document, and resolve member problems related to Hinge Health hardware and software products.
Hinge Health is using technology to scale and automate healthcare delivery, starting with musculoskeletal (MSK) conditions. They are partnered with 50+ health plans and available to over 20 million people across more than 2,550 employers with offices in San Francisco, Montreal and Bangalore.
Provides first-line technical support to end users via phone, email, and instant message for issues including password resets, email, standard Windows applications, and network connectivity.
Performs ticket processing and resolution management, ensuring detailed documentation of problems and actions taken to resolve user issues.
Assists with application support, software installation, configuration, and interacts daily with customers to ensure productivity and provide feedback.
Empower AI provides AI solutions and platforms specifically for federal government agencies to enhance workforce productivity and drive meaningful transformation. The company has three decades of experience in Health, Defense, and Civilian missions, is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer, reflecting its commitment to hiring veterans and active-duty personnel.
Resolve customer concerns effectively and efficiently
Build sustainable relationships and trust with customer accounts through open and interactive communication
Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.
Manage requests and incidents received via phone, email, and ITSM tools.
Log, categorize, diagnose, and resolve support tickets.
Inetum is a European leader in digital services. Its 28,000 consultants and specialists strive to make a digital impact for businesses, public sector entities and society. The company is present in 19 countries and generated sales of 2.5 billion euros in 2023.
Respond to customer inquiries via phone and internal systems in a professional and timely manner.
Document all customer interactions accurately within tracking systems.
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support.
They are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.
Handle inbound client contacts across phone, email, and chat
Monitor live call center queues and maintain service level expectations
Coach agents in real time and assist with escalations
The company helps clients navigate service animal and emotional support animal programs through documentation processes. They value supporting people and their animals.
Support ~30 Learners in virtual training programs, attending all live lectures.
Provide synchronous and asynchronous support to learners, ensuring their comprehension of program content.
Grade Learner submissions and provide thoughtful feedback to the Correlation One team.
Correlation One provides AI and data workforce development programs globally, training over 500,000 professionals across 11 countries. We are the largest training provider for Amazon Career Choice and partner with enterprises and government agencies to close skills gaps.
Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.
Logs, classifies, and resolves incidents and service requests, including processing move, add, change, and delete account requests.
Identifies trends and recurring issues, recommending process, tool, or knowledge base improvements to elevate service quality and reduce incident volumes.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results and values employees for their talents and contributions.