About the Role:
- Lead a remote call center support team.
- Handle client interactions across phone, email, and chat.
- Support people and their animals via documentation.
Responsibilities:
- Monitor live call center queues and maintain service level expectations.
- Coach agents in real time and assist with escalations.
- Conduct quality audits and track KPIs for the Supervisor of Support.
Qualifications:
- Minimum of 1–2 years of experience in a customer support or call center environment.
- Strong interpersonal and communication skills.
- Experience supporting multi-channel environments preferred.
Breezy
The company helps clients navigate service animal and emotional support animal programs through documentation processes. They value supporting people and their animals.