Role Overview:
- Serves as the first point of contact for customers needing technical support.
- Provides guidance on products and assists with setup and maintenance.
- Troubleshoots hardware and software issues.
A Day in the Life:
- Addressing student families concerns.
- Resolving inbound customer calls and inquiries.
- Installing, maintaining, and troubleshooting computers.
About You:
- Excellent English and Spanish communication proficiency.
- Experience installing, maintaining, and troubleshooting computers.
- Must reside within approved state.
Encoura
Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions.