Customer Support Representative

Delivering Exceptional Support:

• Own frontline communication with schools and educators via phone, email, and text, providing calm and efficient solutions when they need them most.
• Manage the support inbox and internal channels with precision, ensuring every query is handled promptly, and nothing falls through the cracks.

Driving Continuous Improvement:

• Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more efficient.
• Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience.

Collaborating Globally:

• Partner closely with our US-based teams to resolve complex issues, ensuring a seamless and consistent experience for our global community.
• Document and escalate technical or systemic issues, working as the "eyes and ears" on the ground to help our product team prioritize what to fix next.