WHAT YOU'LL ACCOMPLISH:
- Develop foundational knowledge of Hinge Health products and troubleshooting techniques.
- Begin handling member inquiries via phone, email, and chat.
- Build relationships with teammates and cross-functional stakeholders.
WHO YOU ARE:
- A Learn-it-all: You approach unfamiliar technical challenges with curiosity.
- An Effective Communicator: You convey complex technical information with clarity and empathy.
- Accountable: You take ownership of every member interaction.
BASIC REQUIREMENTS:
- 1+ year of technical troubleshooting, IT help desk, or software/hardware support experience.
- Excellent written and verbal communication skills with a member-facing orientation.
- Demonstrated ability to multitask across phone, email, and chat queues effectively.
Hinge Health
Hinge Health is using technology to scale and automate healthcare delivery, starting with musculoskeletal (MSK) conditions. They are partnered with 50+ health plans and available to over 20 million people across more than 2,550 employers with offices in San Francisco, Montreal and Bangalore.