Responsibilities:
- Respond to customer inquiries via phone and internal systems.
- Document all customer interactions accurately within tracking systems.
- Escalate complex issues appropriately.
Qualifications:
- High School Diploma or equivalent required.
- Minimum 3 years of experience in a high-volume call center.
- Strong verbal and written communication skills.
Additional Skills:
- Familiarity with New York City and the five boroughs is required.
- Ablility to multitask and navigate multiple systems simultaneously.
- Ability to work independently in a remote environment.
Google Chrome Microsoft Edge Apple Safari Mozilla Firefox
They are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.