About the Opportunity:
- Provides 24/7/365 customer-centered IT support.
- Escalates as needed to ensure accountability and timely closure.
Required Skills & Certifications:
- In-depth knowledge of IT service desk operations.
- Strong customer service and communication skills.
- Ability to identify and resolve recurring issues.
Working at DMI:
- Culture is shaped by five core values that guide how we work, grow, and succeed together.
- DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals.
- These values aren’t just ideals—they show up in how we support every part of your well-being.
DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results and values employees for their talents and contributions.