Technical Support Specialist

Responsibilities:

• Provide multi-channel technical support for students facing online classroom access issues, ensuring first-contact resolution.
• Troubleshoot browser and application problems, follow documentation guidelines, and escalate persistent issues to management.

Work Environment:

• Work independently in a virtual setting with a wired headset, handling high-volume inbound calls in a fast-paced, sometimes stressful atmosphere.
• Adhere strictly to assigned full-time schedules, including weekends, evenings, and holidays as required.

Qualifications:

• Must possess strong customer service orientation, problem-solving skills, and ability to learn university e-learning software.
• Experience in call center or technical support is highly desirable, with a calm, professional demeanor in all situations.