Source Job

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries and provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively and aim to resolve issues on the first call.

TP is a global, digital business services company that delivers advanced, digitally powered business services. With more than 500,000 inspired employees, their global scale and local presence allows them to be a force of good in supporting communities, clients, and the environment.

• Answer calls and resolve questions, routing to appropriate departments.
• Complete documentation in EMR and marketing systems, including initial prescreening.
• Schedule new and returning patients and complete follow-up duties.

Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.

• Answer inbound patient calls promptly and professionally, scheduling and confirming appointments.
• Accurately collect patient demographic and insurance information, verifying eligibility using EMR systems.
• Collaborate with teams to support patient care, process pre-authorizations, and maintain patient records adhering to HIPAA standards.

Apex Skin provides high-quality dermatology and dermatologic surgery care to patients across Northeast Ohio, emphasizing patient experiences and same-day appointments. Their team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive in their rapidly growing physician-led practice.

• Answer incoming patient calls promptly and professionally.
• Schedule, reschedule, and confirm patient appointments.
• Accurately register and update patient information in the system.

SnappyCX provides support to health practices. We focus on accuracy and professionalism.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.

TP is a global, digital business services company that delivers advanced, digitally powered business services. They have more than 500,000 employees and aim to support their communities, clients, and the environment.

• Act as the first contact for new patients, discussing services with a supportive approach and coordinating patient/provider matching.
• Conduct insurance eligibility verification and update patient charts with benefit information like copay and deductible.
• Manage patient intake via phone, email, and text, schedule evaluations, and handle tasks like waitlist management and processing referrals.

Rivia Mind is a psychiatrist-owned mental health practice providing compassionate, science-based care through virtual and hybrid appointments across multiple US states. The company cultivates a collegial, growth-oriented culture rooted in shared values, curiosity, and authentic connection.

• Engaging with customers, documenting and providing advice on customer needs using our established workflow.
• Coordinate and dispatch work orders to stores as needed.
• Advising on services that align with customer needs and preferences.

Smartway Energy Ltd is seeking customer service representatives who prioritize guest satisfaction above all else and are committed to delivering exceptional service. They foster a supportive team environment that encourages collaboration and open communication.

• Provide empathetic and knowledgeable support to members by answering questions, solving problems, and explaining their medical and dental benefits packages.
• Work in a structured, fast-paced service center environment, handling unscripted calls and translating complicated health insurance concepts into understandable terms.
• Commit to a schedule starting at 9am-5pm EST for training and shifting to 10:30am-6:30pm EST thereafter, working 37.5 hours per week primarily on phone-based support.

Blue Cross Blue Shield of Massachusetts is a health insurance company offering medical and dental coverage. It is a community-focused, not-for-profit health plan with over 75 years of history, serving 2.8 million members and promoting a wellness-focused, inclusive, and rewarding workplace culture.

• Provides timely and accurate information and service to policyholders and agents.
• Independently solves problems relating to policies and escalates others as needed.
• Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction.

Liberty Mutual strives to create a workplace where everyone feels valued and supported. They foster an inclusive environment with comprehensive benefits, workplace flexibility, and professional development opportunities while valuing hard work and integrity.

• Deliver an outstanding customer experience by supporting inquiries across phone, email, text, and chat.
• Manage high-complexity insurance workflows and inbound support requests to collect documentation.
• Partner with clinical, scheduling, and operations teams to ensure accurate treatment plan alignment and continuity of care.

Expressable is a virtual speech therapy practice that aims to transform care delivery and expand access to high-quality services. Since 2019, they serve thousands of clients with a focus on parent-focused intervention and an e-learning platform with home-based learning modules.

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.

• Coordinate medical record retrieval, ensuring complete and timely submission of patient documentation for provider review
• Prepare and process referrals to specialists and manage prior authorization requests in coordination with insurance payors
• Virtually greet and room patients prior to telehealth appointments, confirming patient information and visit readiness

Synapticure is a patient and caregiver-founded company that provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. They are dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.

• Answer inbound calls and schedule service appointments
• Respond to customer requests (email, webchat, text) to resolve issues
• Maintain and update customer database with complete and accurate information

T3 Services Group is transforming the trades one customer at a time with their top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the experience customers have when they enter their home.

• Responds to business phones, directs callers, schedules client appointments, and addresses voicemail messages within 24 hours.
• Responds to virtual chat, directing participants to appropriate resources via referral or direct engagement.
• Engages with a system-wide referral database, creating referrals for a diversity of internal and external partners.

Equus Workforce Solutions provides workforce development services in North America. They focus on the development, design, and delivery of demand-driven workforce solutions and have a dedicated and passionate team, offering extensive learning opportunities and networking programs.

• Responsible for the review and processing of claims within the claims transactional system, according to plan benefits and contractual reimbursement terms.
• Follows established policies and procedures to pay, pend for additional information, or deny claims.
• Accountable to meet and maintain established department production and quality standards.

Evry Health is on a mission to bring humanity to health insurance by expanding benefits, increasing access and transparency, and featuring a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL) with more than 3,000 corporate employees and 15,000 agents.

• Help potential customers navigate the online shopping experience and find suitable health insurance quotes.
• Resolve administrative and billing questions with urgency and clarity, turning stressful questions into seamless resolutions.
• Use industry-leading support tools and CRMs to document interactions and propose product/process improvements.

SimplyInsured aims to eliminate the fear associated with health insurance for small business owners by making it transparent and accessible. Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners , SimplyInsured is disrupting a convoluted industry.

• Conduct outbound calls and virtual outreach to provide information and education about Accompany Health services.
• Support patients by answering questions, addressing concerns, and providing guidance.
• Document interactions and maintain accurate records of patient outreach activities.

Accompany Health provides dignified, high-quality primary, behavioral, and social care to patients with complex needs, offering at-home and virtual care, plus 24/7 support. Their teams are distributed across the country and are committed to evidence-based practice, focusing on the health outcomes most important to their patients.

• Serve as the expert for ComPsych services with customers, exhibiting a thorough understanding of absence management, departmental procedures, and tools.
• Maintain and develop relationships with assigned customers, ensuring company goals are met and clients' needs are addressed within the assigned book of business.
• Investigate, review, and resolve client concerns, communicating resolution or partnering on next steps to ensure customer satisfaction.

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. The company serves over 75,000 customers and 160 million lives globally, combining technology with human expertise to help organizations thrive.

• Provide phone and email support for inquiries from sales and healthcare professionals.
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications.
• Demonstrate flexibility in responding to new and rapidly changing situations and environment.

Stryker is one of the world’s leading medical technology companies, driven to make healthcare better alongside its customers. They offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine to improve patient and hospital outcomes.

• Serve as a primary support liaison between home office teams and field sales representatives, ensuring clear and timely communication.
• Coach and train Area Directors on company processes, systems, and best practices through phone and virtual sessions.
• Respond to a high volume of inquiries, concerns, and operational questions from both internal teams and clients via phone and email.

Jobgether uses an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.