Open Positions
- Submit and track prescription orders to compounding pharmacies using LifeFile.
- Communicate professionally with patients via phone, email, or chat regarding order statuses and updates.
- Maintain strict confidentiality and adhere to all HIPAA guidelines while updating patient records.
- Handle day-to-day U.S. medical billing and coding activities including claims submission and denial management.
- Perform Accounts Receivable follow-up and resolve unpaid or underpaid claims with insurance companies.
- Maintain accurate documentation and ensure compliance with client-specific billing procedures.
- Coordinate patient care plans and communication between patients, providers, and care teams.
- Manage administrative tasks including EHR updates, referrals, insurance verification, and patient inquiries.
- Advocate for patients through routine check-ins, care barrier resolution, and compliance with HIPAA.
- Answer inbound patient calls in English and Spanish and provide professional front-office support.
- Schedule, reschedule, and cancel patient appointments and manage appointment confirmations.
- Register new patients, collect demographic information, and maintain accurate EMR records.
- Support medical billing and revenue cycle activities including claims processing and AR follow-up.
- Coordinate patient referrals, scheduling, and insurance verification with attention to detail.
- Communicate with insurance companies and maintain accurate documentation across client systems.
- Support daily coordination activities including EVV follow-ups, visit maintenance, and timesheet management.
- Assist with MAF follow-ups and last-minute staffing needs to ensure smooth operations.
- Work remotely on a US Eastern Time schedule, Monday through Friday, full-time.
- Provide administrative support and manage email correspondence with clients.
- Conduct online research and lead generation activities, including cold calling and outreach.
- Perform data entry and maintain accurate records in Google Sheets and other systems.
- Manage paid media campaigns across Meta Ads and Google Ads for e-commerce growth.
- Build and optimize Klaviyo email marketing automation flows and creative testing.
- Deliver performance reports and adjust strategies for multiple brand accounts.