Customer Svc Rep

Responsibilities:

• Responds to business phones, directs callers, schedules client appointments, and addresses voicemail messages within 24 hours.
• Responds to virtual chat, directing participants to appropriate resources via referral or direct engagement.
• Engages with a system-wide referral database, creating referrals for a diversity of internal and external partners.

Qualifications:

• High School diploma or General Education Diploma and one to two years clerical and/or customer service experience in an office setting
• Proficient in Microsoft Windows and Office (Word, Excel, PowerPoint)
• Excellent grammar, spelling, and typing skills

Required Skills:

• Strong interpersonal skills and the ability to communicate clearly and professionally
• Excellent organizational skills and strong attention to detail
• Ability to work independently both in-person and remote with strong reporting requirement on progress