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• Assist Area Directors develop their skills while building one-on-one relationships with them.
• Train Area Directors in our processes and procedures via phone conferences.
• Respond to questions, concerns, and complaints via phone and email with both Area Directors and their advertising clients.

The N2 Company is America’s leading publisher of community magazines. They are proud to provide supportive and fulfilling remote work opportunities for their people in a culture built on trust, respect, and humility.

• Be the first point of contact for customer questions through email and phone.
• Become a product expert and function as a first-level problem solver.
• Escalate issues to the appropriate team while maintaining communication with the affected user.

Tremendous is a global platform that enables businesses to send payouts to anyone, anywhere, for free. Trusted by 20,000 organizations, they focus on making work efficient, flexible, and fulfilling within a fully remote, high-documentation, low-meeting culture, allowing more time for personal and professional life.

• Provide timely and professional support through email, chat, phone, and ticketing systems.
• Troubleshoot common product, account, and workflow-related issues for customers and internal users.
• Accurately document customer interactions, troubleshooting steps, and resolutions.

FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.

• Handle inbound client contacts across phone, email, and chat
• Monitor live call center queues and maintain service level expectations
• Coach agents in real time and assist with escalations

The company helps clients navigate service animal and emotional support animal programs through documentation processes. They value supporting people and their animals.

• Build caring connections with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued.
• Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required.
• Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner.

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and the chronically ill. It is a fast-growing company with a team passionate about transforming lives through high-quality, low-cost care.

• Manage virtual appointment scheduling and confirmations.
• Virtually explain family care packages to families and sell them protection packages.
• Communicate professionally with clients and team members.

AO Globe Life believes every interaction matters, guiding clients and supporting team members. They foster a service-driven environment.

• Provides timely and accurate information and service to policyholders and agents.
• Independently solves problems relating to policies and escalates others as needed.
• Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction.

Liberty Mutual strives to create a workplace where everyone feels valued and supported. They foster an inclusive environment with comprehensive benefits, workplace flexibility, and professional development opportunities while valuing hard work and integrity.

• Engaging with customers, documenting and providing advice on customer needs using our established workflow.
• Coordinate and dispatch work orders to stores as needed.
• Advising on services that align with customer needs and preferences.

Smartway Energy Ltd is seeking customer service representatives who prioritize guest satisfaction above all else and are committed to delivering exceptional service. They foster a supportive team environment that encourages collaboration and open communication.

• Handle inbound calls and warm leads, consulting with customers on their insurance needs.
• Match the correct coverages, products, and benefits to convert sales leads into policyholders.
• Represent the Liberty Mutual brand and connect customers to the right products for their needs.

Liberty Mutual is a Fortune 100 company that offers insurance products and services. They value hard work, integrity, and commitment, and strive to create a workplace where everyone feels valued, supported, and can thrive.

• Provide empathetic and knowledgeable support to members by answering questions, solving problems, and explaining their medical and dental benefits packages.
• Work in a structured, fast-paced service center environment, handling unscripted calls and translating complicated health insurance concepts into understandable terms.
• Commit to a schedule starting at 9am-5pm EST for training and shifting to 10:30am-6:30pm EST thereafter, working 37.5 hours per week primarily on phone-based support.

Blue Cross Blue Shield of Massachusetts is a health insurance company offering medical and dental coverage. It is a community-focused, not-for-profit health plan with over 75 years of history, serving 2.8 million members and promoting a wellness-focused, inclusive, and rewarding workplace culture.

• You are comfortable owning complex SaaS troubleshooting from first report through resolution.
• You can explain technical issues concisely, think systematically, and operate with strong ownership.
• You delight customers with keen attention to detail and empathetic responses.

Ashby is building the next generation of enterprise software, starting with a suite of products for talent leaders, recruiters, and hiring managers. Backed by great investors and with an incredible team, they value ownership, principled thinking, and thoughtful communication.

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.

• Answer calls and resolve questions, routing to appropriate departments.
• Complete documentation in EMR and marketing systems, including initial prescreening.
• Schedule new and returning patients and complete follow-up duties.

Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.

• Meet with clients virtually through Zoom.
• Review requested benefit information and explain coverage options.
• Assist clients with enrollment when appropriate and maintain professional communication.

We are expanding our remote team and looking for motivated individuals who enjoy helping people, communicating professionally, and working in a structured virtual environment. We offer advancement opportunities, virtual training, and mentorship.

• Help resolve user inquiries and issues.
• Communicate with users both in writing through support tickets and verbally via calls.
• Contribute to product improvement by escalating issues to the relevant teams.

Liven develops a global ecosystem of products that help people gain self-observability and steer away from negative thoughts, patterns, and behaviors. They have reached a scale they’re proud of and maintain a "Day 1" spirit, constantly asking questions, testing hypotheses, and adapting to new contexts.

• Help potential customers navigate the online shopping experience and find suitable health insurance quotes.
• Resolve administrative and billing questions with urgency and clarity, turning stressful questions into seamless resolutions.
• Use industry-leading support tools and CRMs to document interactions and propose product/process improvements.

SimplyInsured aims to eliminate the fear associated with health insurance for small business owners by making it transparent and accessible. Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners , SimplyInsured is disrupting a convoluted industry.

• Engage with pre-scheduled prospects interested in wellness protocols.
• Guide them through personalized product recommendations designed to support their health goals.
• Apply a structured, ethical, and consultative sales approach to support customer decision-making.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
• Proactively build strong relationships with key contacts of the customer operations organization.
• Drive resolution for escalations, partnering with technical teams to bring issues to resolution.

Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.

• Assist in resolving customer complaints and disputes while maintaining detailed records.
• Monitor sales performance, track trends, and communicate insights to the management team.
• Provide information and support to the sales team and respond to customer and prospect queries.

DLM Remote Support Services provides sales support and customer relationship management solutions. The company emphasizes team collaboration and goal-oriented performance in a professional environment.

• Assist with understanding Cotiviti solution artifacts, preparing client-facing materials.
• Conduct industry research and support the team throughout the sales and handover processes.
• Provide pre-sales, RFP and demo support to solution consultants for Cotiviti solutions.

Cotiviti focuses on healthcare technology, particularly pre-sales activities and solution delivery. They recruit, hire, and promote individuals based on their qualifications for a specific job.