About the Role:
- Join our team as a Sales Support Specialist to support sales representatives and handle customer inquiries.
- You will contribute to maintaining positive customer relationships and ensuring smooth sales operations.
Key Responsibilities:
- Assist in resolving customer complaints and disputes by providing timely and effective solutions.
- Monitor sales performance metrics and keep comprehensive records of sales trends and customer orders.
- Communicate regularly with managers about sales performance and identify areas for improvement.
Required Qualifications:
- Proven experience as a Sales Support Specialist or in a related customer service role.
- Familiarity with ERP and CRM systems, along with proficiency in MS Office programs.
- Excellent customer service, superb communication skills, and the ability to multitask effectively.
- A BA/BSc or Associate degree in Marketing, Business, or a related field is required.
DLM Remote Support Services
DLM Remote Support Services provides sales support and customer relationship management solutions. The company emphasizes team collaboration and goal-oriented performance in a professional environment.