$41,600–$57,600/yr
- Build caring connections with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued.
- Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required.
- Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner.