Essential Functions:
- Answer inbound patient calls promptly, professionally, and courteously
- Schedule, reschedule, and confirm patient appointments in accordance with Apex Skin protocols
- Complete patient pre-registration and accurately collect demographic and insurance information
Qualifications:
- Strong customer service, communication, and interpersonal skills
- Basic computer proficiency including Microsoft Office, email platforms, and EMR systems
- Ability to multitask, prioritize responsibilities, and remain calm under pressure
Remote Work Requirements:
- Apex Skin will provide a company phone and access to required call center software
- Employee must maintain reliable high-speed internet service
- Designated workspace must remain private, professional, and free from distractions during scheduled work hours
Apex Skin
Apex Skin provides high-quality dermatology and dermatologic surgery care to patients across Northeast Ohio, emphasizing patient experiences and same-day appointments. Their team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive in their rapidly growing physician-led practice.