Source Job

• Address customer questions and concerns on all products and services via phone, email, and chat.
• Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
• Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.

Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

• Answer telephone calls from customers inquiring about goods and services.
• Assist clients with inquiries on debit card incentives, orders, and balances.
• Provide high-quality service with a helpful, professional attitude.

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. We are an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries and provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively and aim to resolve issues on the first call.

TP is a global, digital business services company that delivers advanced, digitally powered business services. With more than 500,000 inspired employees, their global scale and local presence allows them to be a force of good in supporting communities, clients, and the environment.

• Respond to customer inquiries via phone and internal systems in a professional and timely manner.
• Document all customer interactions accurately within tracking systems.
• Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support.

They are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.

• Answer inbound calls and schedule service appointments
• Respond to customer requests (email, webchat, text) to resolve issues
• Maintain and update customer database with complete and accurate information

T3 Services Group is transforming the trades one customer at a time with their top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the experience customers have when they enter their home.

• Provide timely and professional support through email, chat, phone, and ticketing systems.
• Troubleshoot common product, account, and workflow-related issues for customers and internal users.
• Accurately document customer interactions, troubleshooting steps, and resolutions.

FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.

• Provides product and technical support to customers via telephone or email.
• Resolves complex customer questions and issues via escalated tickets.
• Partners with Development to research and perform root cause analysis on potential product bugs/defects.

Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.

• Engaging with customers, documenting and providing advice on customer needs using our established workflow.
• Coordinate and dispatch work orders to stores as needed.
• Advising on services that align with customer needs and preferences.

Smartway Energy Ltd is seeking customer service representatives who prioritize guest satisfaction above all else and are committed to delivering exceptional service. They foster a supportive team environment that encourages collaboration and open communication.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.

TP is a global, digital business services company that delivers advanced, digitally powered business services. They have more than 500,000 employees and aim to support their communities, clients, and the environment.

• Assist clients with booking, updating, and managing hotel reservations.
• Provide details on amenities, pricing, and availability.
• Manage reservation changes and maintain accurate records.

Deidre is a company that provides remote customer service solutions, specializing in hotel reservations. They are known for a supportive team culture and flexible work arrangements.

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.

• Answer end-user questions by supporting phone calls, chats, and web inquires.
• Take ownership of assigned client accounts by managing and resolving issues from start to finish.
• Deliver fast, accurate, and friendly solutions that create a great client experience.

Encoura empowers students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Encoura's expertise spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.

• Answer telephone calls from customers inquiring about goods and services from clients of Five Star.
• Provide high-quality service with a helpful, professional attitude, assisting clients with inquiries on debit card incentives, orders, and balances.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times, and remain positive and professional in all customer interactions.

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

• Be the first point of contact for customer questions through email and phone.
• Become a product expert and function as a first-level problem solver.
• Escalate issues to the appropriate team while maintaining communication with the affected user.

Tremendous is a global platform that enables businesses to send payouts to anyone, anywhere, for free. Trusted by 20,000 organizations, they focus on making work efficient, flexible, and fulfilling within a fully remote, high-documentation, low-meeting culture, allowing more time for personal and professional life.

• Build caring connections with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued.
• Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required.
• Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner.

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and the chronically ill. It is a fast-growing company with a team passionate about transforming lives through high-quality, low-cost care.

• Provides expert remote technical assistance via phone, email, and instant message for password resets, email, desktop applications, smartphones, and network connectivity.
• Performs analysis, installation, and configuration of computer hardware and software, and maintains audit trails and statistical records of reported problems.
• Interacts daily with customers to ensure productivity, provides peer feedback, and escalates issues to vendors and third-party entities as directed.

Empower AI provides AI solutions to federal government agencies to transform their workforce and improve productivity. It is headquartered in Reston, Virginia, with decades of experience in Health, Defense, and Civilian missions, and has been recognized as a 2024 Military Friendly Employer.

• Support clients with hotel booking requests
• Provide timely, professional responses to inquiries
• Review and confirm reservation details

Careers In Travel | Destination Planners helps clients with travel and hotel bookings. They focus on providing top-notch service and stress-free travel planning. The company values customer service and offers flexible opportunities.

• Deliver exceptional customer service through phone, live online chat, and email.
• Assist customers with software support regarding accounting, payroll, and tax-related inquiries.
• Act as a liaison between customers and internal teams to provide valuable insights for product development.

Patriot Software is a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for American businesses. With over 175 team members across the U.S. and a collaborative office hub in Canton, Ohio, we foster connection, clarity, growth, and high trust.

• Respond to client inquiries related to travel services, scheduling, and reservations.
• Assist with coordinating travel details based on client needs and preferences.
• Maintain accurate records of client interactions and requests.

Deidre provides travel-related coordination and client support. The company is focused on providing timely assistance and ensuring all details are handled accurately for a smooth and positive client experience.

• Answer inbound patient calls promptly and professionally, scheduling and confirming appointments.
• Accurately collect patient demographic and insurance information, verifying eligibility using EMR systems.
• Collaborate with teams to support patient care, process pre-authorizations, and maintain patient records adhering to HIPAA standards.

Apex Skin provides high-quality dermatology and dermatologic surgery care to patients across Northeast Ohio, emphasizing patient experiences and same-day appointments. Their team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive in their rapidly growing physician-led practice.