Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Providing remote IT support and ensuring clients receive top-notch technical assistance.
Handling a range of tasks, from system updates to hands-on troubleshooting.
Playing a critical role in maintaining our high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.
Provide Tier 1–2 support for employees across macOS devices and SaaS applications, troubleshooting access and device issues.
Manage user lifecycle, identity, and access management using tools like JumpCloud and Google Workspace.
Own hardware procurement, SaaS application administration, and document processes to ensure operational excellence and security.
Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization to support clinicians. It is a startup with a team of amazing people sharing a vision to positively impact mental health and well-being.
Provide technical support to customers through email, screen sharing, and chat within established SLAs.
Own and resolve complex technical customer issues, partnering with Technical Support Specialists.
Problem-solve and troubleshoot in a repeatable manner, documenting in the Support CRM to identify trends.
Vanta helps businesses earn and prove trust by enabling companies to practice better security. They have a talented team and empower companies to improve and prove their security.
Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.
BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and containerized applications.
Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication.
Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and empower every team member. They have assembled a world-class team of AI and ML experts and are backed by top-tier investors, recognized by Forbes and Bain Consulting as one of the top private AI companies.
Troubleshooting software and hardware issues in a round robin phone and ticketing queues.
Collaborating with internal teams to resolve escalated cases.
Documenting solutions for knowledge sharing.
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. The company was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight.
Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Design, implement, and manage a cloud-based IT environment, ensuring high availability and security.
Apply a security-first mindset to strengthen access controls and overall risk mitigation.
Identify and implement automation opportunities to improve efficiency across IT operations.
Ethos is a leading life insurance technology company with a mission to protect families by democratizing access to life insurance and empowering agents. They are transforming the life insurance experience for consumers, agents, and carriers with their three-sided technology platform.
Provide timely and professional support through email, chat, phone, and ticketing systems.
Troubleshoot common product, account, and workflow-related issues for customers and internal users.
Accurately document customer interactions, troubleshooting steps, and resolutions.
FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.
Provide technical support for external technical and non-technical users of the Viz app and its infrastructure.
Document, triage, resolve, and escalate support cases promptly according to SLAs.
Collaborate with customer IT teams and internal Viz.ai teams to troubleshoot and resolve issues.
Viz.ai is dedicated to building and deploying AI-powered Care Pathways, helping doctors in their work. Their platform, trusted by leading life sciences companies, combines real-time clinical data with clinician engagement to detect disease earlier and coordinate care efficiently.
Investigate reported issues end to end within Kalepa’s AI underwriting platform.
Draft responses to Kalepa’s clients that are clear, accurate, and resolve the issue.
File Jira tickets with full diagnostic context when issues are confirmed bugs.
Kalepa is building AI that can perform the work of insurance professionals by creating AI systems for insurers. They are backed by leading investors and their team brings experience from companies like Facebook, Palantir, and Google.
Manage requests and incidents received via phone, email, and ITSM tools.
Log, categorize, diagnose, and resolve support tickets.
Inetum is a European leader in digital services. Its 28,000 consultants and specialists strive to make a digital impact for businesses, public sector entities and society. The company is present in 19 countries and generated sales of 2.5 billion euros in 2023.
Serve as a Level 3 escalation resource for complex, high-impact, recurring end-user issues and operations.
Take ownership of major incidents, coordinating resolution efforts with Infrastructure and Application teams as needed.
Identify recurring support issues, process gaps, and service risks, then recommend improvements that reduce repeat work and strengthen the user experience.
The NYC Department of Buildings ensures the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. As an employer, the department is committed to improving performance and developing procedures that are streamlined, understandable, and transparent.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Provide in-person support and troubleshoot Windows and macOS devices, Microsoft 365 applications, and peripherals.
Deliver a professional face-to-face support experience, setting expectations and providing timely updates.
Prepare, build, and deploy laptops, coordinate user setup, and manage the lifecycle of devices.
Fastmarkets is a price-reporting agency and information provider for global commodities. They have more than 700 employees spread across global locations and are built on trust and deep market knowledge.
Maintain the reliability and performance of customer environments remotely, supporting Mirantis Opensack/k0s layers.
Diagnose and resolve system-level issues, requiring hands-on Linux administration experience.
Troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking, and other cloud technologies; detect, report, and resolve issues.
Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. They serve many of the world’s leading enterprises and value openness, collaboration, risk-taking, and continuous growth.
Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
Maintain SOPs and knowledge articles to reduce resolution times and re-opens.
Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.