Provide technical support to customers through email, screen sharing, and chat within established SLAs.
Own and resolve complex technical customer issues, partnering with Technical Support Specialists.
Problem-solve and troubleshoot in a repeatable manner, documenting in the Support CRM to identify trends.
Vanta helps businesses earn and prove trust by enabling companies to practice better security. They have a talented team and empower companies to improve and prove their security.
Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack
Investigate and resolve issues within the AWS environment including Aurora PostgreSQL , CloudWatch , and Splunk
Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues
Oddball aims to revolutionize the federal sector by delivering top-tier software to enhance daily life for millions of users. The team is composed of seasoned engineering, product, and user experience experts, dedicated to crafting scalable solutions and collaborating closely with clients to tackle challenges.
Investigate reported issues end to end within Kalepa’s AI underwriting platform.
Draft responses to Kalepa’s clients that are clear, accurate, and resolve the issue.
File Jira tickets with full diagnostic context when issues are confirmed bugs.
Kalepa is building AI that can perform the work of insurance professionals by creating AI systems for insurers. They are backed by leading investors and their team brings experience from companies like Facebook, Palantir, and Google.
Own customer issues from initial response through resolution, escalating when needed with clear documentation.
Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.
Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
Logz.io helps customers keep their observability environments running smoothly across fast-moving cloud and Kubernetes ecosystems. They are focused on AI-powered capabilities, but their employee count is unavailable.
Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.
Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Respond to customer inquiries quickly and efficiently.
Deliver remote installation, configuration, and support for new & existing customers.
Provide remote troubleshooting and technical support to customers.
Riva is an Edmonton-based software development company with a global footprint. They create seamless data flow between applications and CRM, synchronizing data and eliminating the need for task switching. They offer a work culture that fosters diversity, equity, inclusion, and fun.
Provide real-time operational support for live/on-air programming across NBCU brands and shows, prioritizing based on impact.
Own incident response during your shift, triaging and driving issues forward to restoration without waiting for others.
Perform hands-on L1–L3 support for virtualized production systems, using logs and monitoring to identify root cause candidates.
NBCUniversal is a world-leading media and entertainment company that creates world-class content distributed across film, television, and streaming. They own leading entertainment and news brands, operate film and television studios, and manage theme parks and experiences worldwide.
Diagnose and resolve platform issues across tickets, email, phone, and chat -- triaging configuration errors, integration failures, data discrepancies, and bugs while meeting CSAT and solve targets.
Guide members and admins through platform features, configurations, and workflows; distinguish between user error, configuration issues, and product bugs and route each appropriately.
Own escalated cases for enterprise and strategic accounts with urgency and cross-functional coordination, bringing in Engineering, Product, or CS as needed.
Espresa delivers a global and all-in-one experience for HR, People teams, and employees with a core focus on Lifestyle Spending Accounts (LSAs) and a modular suite of solutions. We are a growing team of tenacious builders, designers, and people igniters, and help transform the industry of personal benefits for good.
Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
Maintain SOPs and knowledge articles to reduce resolution times and re-opens.
Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.
Act as the primary technical partner for our top logos, seamlessly orchestrating everything from initial onboarding and technical enablement to customized workshops and advanced troubleshooting.
Develop, execute, and continuously iterate on tailored customer strategies that maximize ROI, deepen platform adoption, and cement long-term brand loyalty.
Foster deep, lasting relationships with key technical stakeholders, acting as their ultimate problem-solver and guiding them step-by-step through complex architectural implementations.
Logz.io is building the future of how engineering teams manage cloud complexity. Their Open 360 platform delivers unified, full-stack observability and security as a fully managed SaaS built on best-of-breed open source.
Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality.
Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges.
Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows.
Zinier empowers frontline workers to achieve greater things. With a majority of workers worldwide being deskless, they recognize the need for Technology Equity to improve lives and productivity and are headquartered in Silicon Valley with a hybrid workforce.
Help improve application health and reliability by building dashboards and analyzing operational trends.
Build operational processes for Incident, Problem, and Change Management that are pragmatic and lightweight.
Connect systems, data, and teams to reduce fragmentation across tools and improve operational visibility.
Turnitin partners with educators and institutions to develop learning integrity solutions. They are a global organization with team members in over 35 countries and have a remote-first culture and a diverse community of colleagues who desire to make a difference in education.
Own inbound issues from first message to verified resolution.
Read logs, traces, API responses, and model outputs to find the actual cause.
Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.
Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and containerized applications.
Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication.
Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and empower every team member. They have assembled a world-class team of AI and ML experts and are backed by top-tier investors, recognized by Forbes and Bain Consulting as one of the top private AI companies.
Own a high-volume queue of 30–40+ customer support tickets per day across email, chat, and phone, ensuring timely and accurate resolution.
Investigate and diagnose technical issues related to ERP syncs, SSO, AI invoice scanning, and system discrepancies using logs, dashboards, and customer data.
Triage, document, and escalate potential bugs to technical teams while maintaining proactive customer communication and clear ticket hygiene.
Kojo is a construction technology company that makes it cheaper and easier for commercial construction companies to buy building materials, transforming a traditionally uninnovated part of a $10 trillion global industry. Founded in 2018, it is a fast-growing, inclusive, and remote-first company with team members across the Americas.