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• Solving tickets per week across various Remote verticals.
• Maintaining productivity standards with high attention to detail and customer advocacy.
• Responding promptly to standard tickets via email and live messaging.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.

• Address customer issues and provide feedback to Twilio’s Product and Engineering teams.
• Work with customers' developers, architects, and support personnel to resolve problems.
• Collaborate with teammates and Twilio Product and Engineering teams, including filing JIRAs.

Twilio is shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They have a remote-first work environment with a strong culture of connection and global inclusion.

• Investigating customer-reported issues and reproducing bugs.
• Testing newly released product changes and validating bug fixes.
• Writing and improving knowledge base articles and customer help documentation.

They are a fast-moving software company operating and improving SaaS products used by real customers worldwide. They value product quality, operational excellence, customer experience, and speed of execution, and offer an entrepreneurial environment where people are trusted to think independently and solve problems.

• Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality.
• Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges.
• Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows.

Zinier empowers frontline workers to achieve greater things. With a majority of workers worldwide being deskless, they recognize the need for Technology Equity to improve lives and productivity and are headquartered in Silicon Valley with a hybrid workforce.

• Provides product and technical support to customers via telephone or email.
• Resolves complex customer questions and issues via escalated tickets.
• Partners with Development to research and perform root cause analysis on potential product bugs/defects.

Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle

They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.

• Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
• Provide hands-on support to community administrators and creators, helping them navigate platform features.
• Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.

Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.

• Participate in triage calls involving clients and 3rd-party vendors.
• Perform initial investigation of issues by querying data and reviewing logs.
• Translate client discussions into clear, actionable internal tickets.

Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.

• Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
• Become Smartsheet Product Certified and work with customers through email, phone, and chat.
• Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.

Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.

• Investigate reported issues end to end within Kalepa’s AI underwriting platform.
• Draft responses to Kalepa’s clients that are clear, accurate, and resolve the issue.
• File Jira tickets with full diagnostic context when issues are confirmed bugs.

Kalepa is building AI that can perform the work of insurance professionals by creating AI systems for insurers. They are backed by leading investors and their team brings experience from companies like Facebook, Palantir, and Google.

• Triage and manage customer support tickets in Jira or other internal systems.
• Execute assigned support workflows according to Simbe SOPs and internal processes.
• Help resolve common support requests such as: traversal schedule changes, customer-requested updates, map or remap-related requests.

Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, their Customer Experience team is adding operational support capacity.

• Deliver Level 1 technical and operational support via phone, email, and ticketing for clinical systems used by a major pharmaceutical company.
• Troubleshoot issues, manage user accounts, and ensure timely case handling to maintain high service standards for global clinical staff.
• Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations that impact patient care and global health initiatives.

Alphanumeric is a company that hires professionals to support clients in the healthcare and life sciences sectors. We provide full training and access to learning resources to equip our team for success.

• Own customer issues from initial response through resolution, escalating when needed with clear documentation.
• Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.
• Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.

Logz.io helps customers keep their observability environments running smoothly across fast-moving cloud and Kubernetes ecosystems. They are focused on AI-powered capabilities, but their employee count is unavailable.

• Handle technical support via phone, email, chat, and social media for student online classroom access issues.
• Troubleshoot basic and advanced technical problems, including browser issues and classroom setup, while meeting call center metrics.
• Document resolutions, escalate issues as needed, and work independently in a virtual, high-volume call environment with structured schedules.

Grand Canyon Education is an educational service company that provides operational and technological support to the post-secondary education sector. It has a collaborative, supportive culture focused on innovation and community impact, working closely with Grand Canyon University.

• Ensure all customer issues are diagnosed and addressed promptly.
• Interface with customers and vendors to troubleshoot and mitigate data delivery issues.
• Document troubleshooting steps taken and escalate customer issues when appropriate.

Bluesight creates medication intelligence solutions to increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. They are a high-growth healthcare information technology company with over 3,000 customers using their proven solutions.

• Respond to customer inquiries via email using Zendesk, ensuring timely, accurate, and thoughtful resolutions.
• Troubleshoot account, billing, and technical issues related to the Epic platform.
• Escalate more complex issues to the appropriate internal teams with clear documentation and context.

Epic Kids is a leading digital reading platform trusted by millions of children, families, and educators. With a vast library, they empower kids to explore interests and build literacy skills.

• Provide timely and professional support through email, chat, phone, and ticketing systems.
• Troubleshoot common product, account, and workflow-related issues for customers and internal users.
• Accurately document customer interactions, troubleshooting steps, and resolutions.

FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.

• Provide daily remote technical support to customers to resolve equipment operation needs within production plants.
• Manage each technical case from start to finish, from receiving and prioritizing calls to remote resolution and closure.
• Identify recurring failures and prepare weekly activity reports by model, location, and client to propose countermeasures.

Videojet helps ensure products sold worldwide are authentic and safe for consumers in the food, beverage, pharmaceutical, and industrial markets. They are a global leader in the marking and coding industry, offering opportunities to develop your career in an innovative, customer-oriented company.

• Serve as the first point of contact for inquiries via phone, email, web, and chat; triage requests to determine priority and resolution path.
• Provide direct resolution for common issues and escalate complex issues to L2/L3 Assignment Groups; communicate clearly in high-stress situations.
• Log all Cases accurately in a ticketing system with complete categorization, priority, and SLA targets; provision user requests, edit learning curriculums, and monitor cases.

Alphanumeric is hiring a Customer Service Agent to support a major Pharma company. They are focused on making a difference in healthcare and life sciences.