About the Job:
- Handle a variety of Twilio products.
- Collaborate with Technical Account Managers (TAMs).
- Advocate for TAMs’ customers, providing 24x7x365 coverage.
Responsibilities:
- Address customer issues using technical and diplomatic skills.
- Resolve problems with potentially costly consequences.
- Collaborate with Product and Engineering teams to report bugs.
Qualifications:
- Fluent in English.
- 3+ years in a client-facing technical role supporting REST APIs.
- Experience with SLAs of 3 hours or less, using a ticket system.
Location:
- This role will be remote, and based in Colombia.
- Occasional travel may be required for project or team meetings.
Twilio
Twilio is shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They have a remote-first work environment with a strong culture of connection and global inclusion.