Alphanumeric provides outsourcing support for the biggest pharmaceutical and healthcare companies in the world, delivering solutions that enable personalized communication. They are a global company with different locations and markets, combining advanced technology with deep industry expertise.
Salary Distribution
2 of 4 jobs
$19,849
Min
$19,879
25th
$19,909
Median
$19,939
75th
$19,970
Max
Benefits Overview
3 of 4 jobs
Health insurance
(3)
Internet allowance
(1)
Internet support
(1)
Training
(1)
Serve as the first-point-of-contact for phone, email, web, and chat inquiries from both internal and external partners.
Triage and convert incoming requests to determine priority, clinical risk, and required resolution path.
Provide direct resolution for common issues (account access, system navigation, basic triage, educational) and escalate complex issues to L2/L3 Assignment Groups.