What You’ll Do:
- Serve as the first-point-of-contact for phone, email, web, and chat inquiries.
- Triage and convert incoming requests to determine priority, clinical risk, and required resolution path.
- Provide direct resolution for common issues and escalate complex issues to L2/L3 Assignment Groups.
What we’re looking for:
- Fluent in English and German (written and spoken).
- Strong communication and customer service skills with empathy and clarity.
- Ability to multitask under pressure and maintain attention to detail.
Job Conditions:
- Fully remote position, from wherever you want in Portugal.
- Flexible schedule, 40h per week.
- Flexibility to work shifts and adapt to different time zones is required (even weekends when necessary).
Alphanumeric
Alphanumeric is hiring a Customer Service Agent to support a major Pharma company. They are focused on making a difference in healthcare and life sciences.