Provide technical support to customers through email, screen sharing, and chat within established SLAs.
Own and resolve complex technical customer issues, partnering with Technical Support Specialists.
Problem-solve and troubleshoot in a repeatable manner, documenting in the Support CRM to identify trends.
Vanta helps businesses earn and prove trust by enabling companies to practice better security. They have a talented team and empower companies to improve and prove their security.
Monitor critical production systems using advanced dashboards and proactive alerting.
Act as the primary technical responder for live production incidents and Slack escalations.
Collaborate deeply with core DevOps and software engineering teams to elevate platform reliability.
Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. They partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.
Perform systems administration and maintenance including patching and vulnerability scanning.
Primarily support AWS environments, including Windows and Linux virtual machines.
Troubleshoot issues across network, compute, application, and identity layers.
Tyto Athene delivers mission-focused digital transformation through IT services and solutions. They have over 50 years of experience and foster a collaborative, innovative, and mission-driven environment.
Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack
Investigate and resolve issues within the AWS environment including Aurora PostgreSQL , CloudWatch , and Splunk
Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues
Oddball aims to revolutionize the federal sector by delivering top-tier software to enhance daily life for millions of users. The team is composed of seasoned engineering, product, and user experience experts, dedicated to crafting scalable solutions and collaborating closely with clients to tackle challenges.
Act as the primary technical partner for our top logos, seamlessly orchestrating everything from initial onboarding and technical enablement to customized workshops and advanced troubleshooting.
Develop, execute, and continuously iterate on tailored customer strategies that maximize ROI, deepen platform adoption, and cement long-term brand loyalty.
Foster deep, lasting relationships with key technical stakeholders, acting as their ultimate problem-solver and guiding them step-by-step through complex architectural implementations.
Logz.io is building the future of how engineering teams manage cloud complexity. Their Open 360 platform delivers unified, full-stack observability and security as a fully managed SaaS built on best-of-breed open source.
Provide production support on a shift according to the team on-call roster.
Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support.
Continuously monitor the health and performance of our services, systems, and infrastructure.
Granicus builds and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They serve 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers, and are known for being one of the best companies to work for.
Provide technical support for external technical and non-technical users of the Viz app and its infrastructure.
Document, triage, resolve, and escalate support cases promptly according to SLAs.
Collaborate with customer IT teams and internal Viz.ai teams to troubleshoot and resolve issues.
Viz.ai is dedicated to building and deploying AI-powered Care Pathways, helping doctors in their work. Their platform, trusted by leading life sciences companies, combines real-time clinical data with clinician engagement to detect disease earlier and coordinate care efficiently.
Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services.
Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
TekSynap is a fast-growing high-tech company that understands the pace of technology and the need for a comprehensive information management environment. They aim to utilize the best of information technology to meet the business needs of Federal Government customers.
Maintain the reliability and performance of customer environments remotely, supporting Mirantis Opensack/k0s layers.
Diagnose and resolve system-level issues, requiring hands-on Linux administration experience.
Troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking, and other cloud technologies; detect, report, and resolve issues.
Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. They serve many of the world’s leading enterprises and value openness, collaboration, risk-taking, and continuous growth.
Manage and grow a distributed team of engineers, providing feedback and supporting career development.
Partner with product management to shape the Usage squad's roadmap, ensuring alignment with company mission and customer impact.
Guide the team through the full project lifecycle, ensuring high-quality and timely outcomes within the Usage domain.
Grafana Labs is a remote-first, open-source powerhouse with over 20M users globally. Their team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything they do.
Own and evolve the cloud substrate including compute, EKS fleet, networking, and cloud operations across AWS and GCP.
Design and maintain the networking fabric connecting Webflow's services, ensuring reliability, security, and scalability.
Build and enforce guardrails around IAM and permissions to keep infrastructure secure and auditable while driving FinOps and cost optimization.
Webflow is building the world's leading AI-native Digital Experience Platform. As a remote-first company built on trust and creativity, it empowers over 2 million users globally to design, launch, and optimize for the web without barriers.
Maintain and optimize AWS EC2 and EKS clusters to ensure high availability and performance.
Lead troubleshooting of production outages, providing timely resolution and root cause analysis.
Implement and improve CI/CD pipelines using tools like Jenkins and GitHub Actions to streamline deployment processes.
CI&T are tech transformation specialists uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters globally, they have built partnerships with more than 1,000 clients over 30 years, and Artificial Intelligence is deeply embedded in their work reality.
Own the technical direction of Remote's SRE/Platform domain.
Define and drive the reliability strategy across the platform.
Identify and lead AI enablement initiatives across the engineering organisation.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. With our core values at heart and a future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.
Providing remote IT support and ensuring clients receive top-notch technical assistance.
Handling a range of tasks, from system updates to hands-on troubleshooting.
Playing a critical role in maintaining our high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
Maintain SOPs and knowledge articles to reduce resolution times and re-opens.
Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.
Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.
Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.
Design, build, and operate reconciliation systems to track desired stack state, detect and repair drift across stack templates, grafana.com state, Hosted Grafana, and actual customer stack configuration.
Collaborate across SSS, grafana.com, and deployment configurations to ensure stack lifecycle workflows remain reliable, observable, and resilient.
Improve operational efficiency by reducing deployment complexity and contributing to the Stack Config Reconciliation project.
Grafana Labs is a remote-first, open-source powerhouse with over 20M users of Grafana. They help more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack, featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.
Own a high-volume queue of 30–40+ customer support tickets per day across email, chat, and phone, ensuring timely and accurate resolution.
Investigate and diagnose technical issues related to ERP syncs, SSO, AI invoice scanning, and system discrepancies using logs, dashboards, and customer data.
Triage, document, and escalate potential bugs to technical teams while maintaining proactive customer communication and clear ticket hygiene.
Kojo is a construction technology company that makes it cheaper and easier for commercial construction companies to buy building materials, transforming a traditionally uninnovated part of a $10 trillion global industry. Founded in 2018, it is a fast-growing, inclusive, and remote-first company with team members across the Americas.