The Role:
- Be the first responder for external customers, tackling technical issues via phone, email, and text.
- Log and manage support cases, swiftly responding to monitored alerts.
- Contribute to continuous improvement by identifying recurring problems and seeking customer feedback.
You will:
- Provide technical support for external technical and non-technical users of the Viz app and its infrastructure.
- Monitor/support 24×7×365 hosted Linux VMs; interpret Grafana alerts and resolve or escalate.
- Communicate with Viz.ai Product team regarding product update suggestions / feature additions based on customer feedback.
Why should you join us:
- If you are looking to make an impact, we are mission-driven and are making a difference in peoples’ lives every day.
- If you want to be a part of an amazing team , our people are the heart of everything we do.
- If you are a self-starter and naturally motivated, our work is driven by curiosity, innovation and team collaboration which allows us to leverage our skills immeasurably.
Viz.ai
Viz.ai is dedicated to building and deploying AI-powered Care Pathways, helping doctors in their work. Their platform, trusted by leading life sciences companies, combines real-time clinical data with clinician engagement to detect disease earlier and coordinate care efficiently.