Source Job

• Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
• Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
• Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.

Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.

• Own inbound issues from first message to verified resolution.
• Read logs, traces, API responses, and model outputs to find the actual cause.
• Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.

Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.

• Participate in triage calls involving clients and 3rd-party vendors.
• Perform initial investigation of issues by querying data and reviewing logs.
• Translate client discussions into clear, actionable internal tickets.

Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.

• Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality.
• Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges.
• Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows.

Zinier empowers frontline workers to achieve greater things. With a majority of workers worldwide being deskless, they recognize the need for Technology Equity to improve lives and productivity and are headquartered in Silicon Valley with a hybrid workforce.

• Investigate reported issues end to end within Kalepa’s AI underwriting platform.
• Draft responses to Kalepa’s clients that are clear, accurate, and resolve the issue.
• File Jira tickets with full diagnostic context when issues are confirmed bugs.

Kalepa is building AI that can perform the work of insurance professionals by creating AI systems for insurers. They are backed by leading investors and their team brings experience from companies like Facebook, Palantir, and Google.

• Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
• Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
• Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.

Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.

• Provide technical support for hardware, software, systems access, and collaboration tools.
• Troubleshoot and resolve escalated IT issues related to laptops, operating systems and SaaS platforms.
• Manage onboarding and offboarding processes, including device provisioning, account setup, and permissions.

INNERGY is transforming the woodworking industry with cloud based ERP software designed exclusively for custom manufacturers, helping businesses operate smarter and more efficiently. As of 2016, they are a globally distributed team of 200+ professionals valuing collaboration, creativity, and ownership.

• Providing troubleshooting support and technical expertise to answer customer questions and resolve product issues, maximizing satisfaction.
• Responding to and documenting all incoming cases from customers and internal teams via various support channels.
• Collaborating cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement.

Contentsquare is an all-in-one experience intelligence platform designed for ease of use by anyone involved with digital journeys. They enable organizations to deeply understand their customers' entire online journey and are a global leader with a growing presence across 15 offices.

• Serve as the first point of contact for end user support requests, triaging and resolving issues through Jira.
• Troubleshoot application access, functionality, and configuration issues for internal users.
• Assist with User Acceptance Testing (UAT) and contribute to the creation of user guides and training materials.

Oddball aims to improve daily lives by bringing quality software to the federal space. Our team is full of experienced professionals who enjoy creating scalable solutions and working with clients to solve problems in a rapidly growing environment.

• Address customer issues and provide feedback to Twilio’s Product and Engineering teams.
• Work with customers' developers, architects, and support personnel to resolve problems.
• Collaborate with teammates and Twilio Product and Engineering teams, including filing JIRAs.

Twilio is shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They have a remote-first work environment with a strong culture of connection and global inclusion.

• Provide technical support to customers through email, screen sharing, and chat within established SLAs.
• Own and resolve complex technical customer issues, partnering with Technical Support Specialists.
• Problem-solve and troubleshoot in a repeatable manner, documenting in the Support CRM to identify trends.

Vanta helps businesses earn and prove trust by enabling companies to practice better security. They have a talented team and empower companies to improve and prove their security.

• Provide timely and professional support through email, chat, phone, and ticketing systems.
• Troubleshoot common product, account, and workflow-related issues for customers and internal users.
• Accurately document customer interactions, troubleshooting steps, and resolutions.

FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.

• Diagnose and resolve platform issues across tickets, email, phone, and chat -- triaging configuration errors, integration failures, data discrepancies, and bugs while meeting CSAT and solve targets.
• Guide members and admins through platform features, configurations, and workflows; distinguish between user error, configuration issues, and product bugs and route each appropriately.
• Own escalated cases for enterprise and strategic accounts with urgency and cross-functional coordination, bringing in Engineering, Product, or CS as needed.

Espresa delivers a global and all-in-one experience for HR, People teams, and employees with a core focus on Lifestyle Spending Accounts (LSAs) and a modular suite of solutions. We are a growing team of tenacious builders, designers, and people igniters, and help transform the industry of personal benefits for good.

• Troubleshooting software and hardware issues in a round robin phone and ticketing queues.
• Collaborating with internal teams to resolve escalated cases.
• Documenting solutions for knowledge sharing.

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. The company was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight.

• Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
• Become Smartsheet Product Certified and work with customers through email, phone, and chat.
• Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.

Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.

• Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
• Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
• Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.

Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.

• Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
• Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
• Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.

Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.

• Drive successful enterprise onboardings by enabling client success on the Doppel platform, managing complex API/webhook integrations, and troubleshooting authentication issues.
• Manage multiple parallel integration work streams by coordinating development, setting deadlines, and bridging communication between engineering and non-technical teams.
• Own product adoption metrics by creating dashboards to track usage, documenting best practices, and proactively scaling customer limits.

Doppel is the first platform built to dismantle digital deception at scale, scanning billions of entities daily to uncover and disrupt phishing, impersonation, and online fraud with adaptive AI SOC agents and expert analysts. It is a fast-growing, mission-driven company backed by top-tier investors and trusted by major brands, fostering a culture of low ego, high ownership, and deep customer obsession.

• Respond to day-to-day support tickets from end-users and client admins
• Investigate and reproduce bugs; escalate to Engineering with clean, actionable diagnoses
• Execute client data migrations and configuration changes

Commuty is a Belgian scale-up founded 11 years ago with the powerful will to make a difference and address environmental challenges of our society. At Commuty, they help companies improve how their employees commute, park, and charge — tackling one of today’s real-world problems: mobility.

• You are comfortable owning complex SaaS troubleshooting from first report through resolution.
• You can explain technical issues concisely, think systematically, and operate with strong ownership.
• You delight customers with keen attention to detail and empathetic responses.

Ashby is building the next generation of enterprise software, starting with a suite of products for talent leaders, recruiters, and hiring managers. Backed by great investors and with an incredible team, they value ownership, principled thinking, and thoughtful communication.