About the role:
- The Support Engineer sits at the intersection of Customer Success and Engineering.
- Our support team relies heavily on AI tools to accelerate investigation, drafting, and knowledge retrieval.
- We're looking for someone who writes clearly, thinks like a customer, and can leverage AI to handle technical complexity.
Key responsibilities:
- Handle L2 tickets escalated by the CSM team.
- Set up and troubleshoot SSO integrations (SAML, OIDC)
- Run SQL queries and basic scripts to investigate and correct data (with AI assistance)
Qualifications:
- Excellent written communication — the role is primarily writing
- Strong documentation habits
- Comfortable using AI tools (Claude, ChatGPT, Copilot) as part of daily workflow
What you'll get:
- A salary package in line with your experience and skills
- Real autonomy and trust — your voice matters here
- Hybrid working: 1-2 days on-site
Commuty
Commuty is a Belgian scale-up founded 11 years ago with the powerful will to make a difference and address environmental challenges of our society. At Commuty, they help companies improve how their employees commute, park, and charge — tackling one of today’s real-world problems: mobility.