Responsibilities:
- Triaging & vetting escalations from Tier 1 & 2.
- Translate technical information into customer friendly explanations.
- Creation and follow up of JIRAs for issues to a high standard.
Technical Skills:
- Using SQL to read/insert/update/delete from the database.
- Understand and interpret Splunk logs.
- Use of advanced Tier 3 tools set such as Postman and Docker.
People Skills:
- Ability to translate technical jargon into understandable terms.
- Excel at developing and maintaining good working relationships between Tier 3 and Engineering.
- Being confident in working with engineers on complex technical issues.
Benefits:
- Remote First Culture Health Care Coverage
- Paid Time Off and Self-Care Days
- Monthly Wellness program
Turnitin
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.