Provide L2/L3 technical support, monitor system health, and resolve complex production issues.
Perform regular health checks, proactive monitoring, and assist with application patches and upgrades.
Investigate data discrepancies, support data extraction using SQL, and develop knowledge base articles.
U.S. Financial Technology built and operates the largest mortgage securitization platform, supporting 70% of the market. We are a team of talented professionals dedicated to innovation and excellence.
Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, they achieve over 99% project success rate and operate in over 25 countries.
Design, operate, and continuously tune platform monitoring across Dynatrace and Splunk.
Own the Single Pane of Glass dashboard and lead all P1/P2 incident responses.
Manage on-call rotation and deliver monthly SLA reports.
We are a growing Service-Disabled Veteran Owned company providing IT solutions to federal clients. We embrace remote work and invest in our employees' growth.
Provide L3 production support for NICE CXone contact center environments, ensuring platform stability and incident resolution.
Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog and perform root cause analysis.
Support ACD, IVR, call routing, agent desktop, digital channels, and cloud integrations while collaborating with cross-functional teams.
Miratech is a global IT services and consulting company helping visionaries change the world by supporting digital transformation for large enterprises. The company retains nearly 1000 full-time professionals, operates in 30+ countries, and has a Forbes Remote culture with over 99% project success since 1989.
Manage and resolve the most challenging issues for the SRE team, focusing on instance performance, reliability, and availability.
Use software development and systems engineering experience to proactively prevent issues and drive improvements in infrastructure reliability.
Drive a culture of automation and scalable solutions, collaborating with partner teams to enhance system design.
ServiceNow provides an AI control tower for business reinvention, integrating any AI, data, and workflow to help 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture, combining technology and talent to drive innovation and growth.
Support and maintain AWS-based CCaaS contact center environments to ensure high availability and system reliability.
Monitor, troubleshoot, and resolve production issues using observability tools like Splunk and Zabbix.
Collaborate with developers and architects to enforce logging standards and enhance monitoring capabilities.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises and startups. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has a 99% project success rate and operates in 25 countries across 5 continents.