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Responsibilities:
- Provide L3 production support for NICE CXone environments.
- Monitor and resolve production incidents, outages, and service requests.
- Perform RCA and implement preventive solutions.
Qualifications:
- 5+ years of experience supporting NICE CXone/NICE inContact.
- 4+ years of L3 production support experience.
- Strong knowledge of ACD, IVR, routing, Studio, reporting, and dashboards.
We Offer:
- Culture of Relentless Performance: join a team with 99% project success rate and 30%+ annual growth.
- Competitive Pay and Benefits: comprehensive compensation including health insurance, language courses, and relocation.
- Work From Anywhere Culture: flexibility of remote work.
Miratech
Miratech is a global IT services and consulting company helping visionaries change the world by supporting digital transformation for large enterprises. The company retains nearly 1000 full-time professionals, operates in 30+ countries, and has a Forbes Remote culture with over 99% project success since 1989.