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  • Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
  • Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
  • Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.

Splunk AWS Lambda Python JavaScript

20 jobs similar to Amazon Connect Support Engineer

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  • Manage end-to-end recruitment for technical roles, including sourcing, screening, and interviewing candidates.
  • Act as liaison between hiring managers and candidates throughout the application and onboarding process.
  • Track requisitions in ATS, maintain data hygiene, and meet metrics like 20 screenings per week.

Upwork is a freelance platform connecting businesses with independent professionals. The Managed Services team provides staffing solutions for large clients, and fosters a culture of collaboration and continuous learning.

US

  • Draft, review, and negotiate a wide variety of commercial agreements with customers.
  • Partner with Sales and Customer Success to facilitate timely contract execution.
  • Provide practical, business-oriented legal advice on contract terms and risk allocation.

We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals, health systems, physician practices, Fortune 500 employers, government agencies, and consumers.

$115,700–$144,600/yr
Canada United States

  • Create and distribute exceptional content for founders and entrepreneurs, supporting educational programs and brand initiatives.
  • Develop and execute distribution plans across social, email, video, and emerging platforms to reach larger audiences.
  • Experiment with new content formats and use performance data to improve content effectiveness and inform future work.

Mercury is a fintech company that provides banking and financial services for startups and entrepreneurs. They are an equal opportunity employer with a remote-first, async culture, valuing diversity and belonging.

US

  • Design and build core database platform features enabling high performance, scalability, and AI readiness.
  • Collaborate with cross-functional teams to deliver cloud-native solutions from edge to cloud.
  • Drive system architecture decisions and mentor engineers to uphold best practices in distributed systems.

Couchbase provides an AI-ready operational data platform that powers mission-critical workloads for Fortune 100 companies. With over 30% of the Fortune 100 as customers, Couchbase fosters an inclusive culture and has been recognized as a Best Place to Work in the Bay Area and UK.

$80,000–$90,000/yr
US

  • Prepare and post journal entries and reconcile general ledger accounts to ensure accuracy.
  • Perform cash and bank reconciliations, support accounts payable/receivable, and assist in financial statement preparation.
  • Analyze budget-to-actual variances, support external audits, and recommend process improvements.

Point C is a national third-party administrator (TPA) delivering customized self-funded benefit programs. They are a mission-driven company focused on innovative cost containment strategies.

$130,000–$155,000/yr
US Unlimited PTO

  • Own campaign and email operations end to end, partnering with demand generation to plan, build, QA, launch, and measure marketing campaigns and email programs across prospect and customer audiences.
  • Manage nurture and lifecycle programs, build nurture streams and reporting, and run marketing attribution and reporting with data governance practices.
  • Support field and event marketing, build internal tooling and enablement, and maintain Martech stack including Marketo, Salesforce, and connected systems.

Halcyon is the industry’s first dedicated, adaptive security platform combining advanced prevention engines and AI to stop ransomware. Founded in 2021 by cyber industry veterans, Halcyon is a remote-native, global team focused on mid-market and enterprise customers, fostering a collaborative and innovative culture.

Brazil 4w PTO

  • Design, execute, and optimize CRM campaigns across the full customer lifecycle, including onboarding, retention, and reactivation.
  • Leverage segmentation, automation, and A/B testing to improve engagement, loyalty, and customer lifetime value.
  • Collaborate with cross-functional teams to align CRM initiatives with business objectives and drive measurable impact.

This company operates in the iGaming industry, focusing on customer engagement and retention through data-driven marketing. The team is remote, collaborative, and international, offering growth opportunities and a supportive culture.

Latin America

  • Design and build backend services for onboarding flows including KYB/KYC, document collection, and verification orchestration.
  • Contribute to frontend development for intuitive, responsive interfaces that simplify complex compliance processes.
  • Own integrations with external identity and verification providers, abstracting complexity behind clean internal APIs.

Clara is the fastest-growing B2B fintech company in Latin America, building the leading solution for companies to manage payments with corporate cards, bill pay, financing, and a B2B platform. Backed by top global and regional investors, Clara has a high-talent-density culture focused on ownership and innovation, serving over 20,000 businesses.

US

  • Make outbound calls to schedule appointments for preventative health screenings and assess high-risk patients.
  • Assist members with benefits, insurance information, and conduct surveys to enhance their healthcare experience.
  • Work remotely from home in a role that requires strong computer skills, empathy, and excellent customer service.

Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They have over 30 years of experience and foster a collaborative, innovative culture focused on growth and accountability.

$135,000–$200,000/yr
California Unlimited PTO

  • Independently manage all phases of employment litigation from inception through resolution.
  • Draft pleadings, motions, briefs, and discovery, and conduct depositions and court appearances.
  • Handle employment discrimination, harassment, wage and hour disputes, and PAGA claims.

Kaufman Dolowich is a full-service national law firm with over 250 attorneys across 16 offices and more than 25 practice areas. The firm fosters a collaborative and entrepreneurial culture with strong mentorship and support.

United States

  • Define multi-year product vision and strategy for partnerships and integrations across new verticals.
  • Lead the product lifecycle for integration efforts, including ideation, development, launch, and iteration.
  • Serve as primary product partner for Business Development and Sales teams to facilitate deal closure and partnerships.

Headspace provides lifelong mental health support through evidence-based content, clinical care, and technology. The company serves millions of members globally and values collaboration, inclusivity, and mission-driven impact.

$70,000–$80,000/yr
US

  • Work under the Regional Sales Manager to provide best-in-class experience to partner bike shops, guiding partners through sales and handling orders.
  • Proactively reach out to partners, learn the Aventon product line, and generate revenue to meet monthly, quarterly, and annual goals.
  • Travel 90% of the time to maintain partner relationships, provide training, and bring feedback to leadership for continuous improvement.

Aventon is an electric bicycle company that creates high-quality, stylish, and affordable ebikes. They are passionate about revolutionizing transportation and providing the best riding experience, with a focus on innovation and everyday adventures.

Brazil

  • Drive commercial growth for the Brazilian market, achieving sales targets and expanding customer base.
  • Build and manage relationships with key accounts and channel partners across multiple industries.
  • Conduct product demonstrations and presentations at industrial sites, supporting adoption of drone solutions.

A fast-growing technology company specializing in robotics and drone solutions for industrial safety. It offers a collaborative, international culture with high autonomy and significant career growth opportunities.

$70,000–$80,000/yr
US Unlimited PTO

  • Lead creative direction across multiple client accounts, ensuring concepts and campaigns align with audience behavior and business objectives.
  • Develop static, motion, and campaign-based assets for platforms like Instagram, TikTok, and LinkedIn.
  • Mentor designers and establish creative workflows that improve efficiency and output quality.

Our partner is a creative agency focused on social-first content that drives engagement and brand growth. They are a remote-first organization with a supportive team culture centered on creativity, growth, and high-quality work.

UK

  • Manage publications projects from kick-off to completion including abstracts, posters, manuscripts, and congress deliverables.
  • Develop and maintain project plans, timelines, and status trackers.
  • Coordinate stakeholders and manage project financial activities.

Inizio Medical is a medical communications company that creates compelling scientific content and connects expert communities. They foster a friendly and inclusive culture with a collaborative team.

US

  • Provide expert support during onboarding and ensure timely order management for Industrial and DTI customers.
  • Collaborate with sales team to facilitate smooth onboarding and conduct quarterly/annual account review calls.
  • Serve as Tier 2 resource for problem resolution and document interactions in Salesforce.

Red Wing Shoe Company is a global footwear company based in Red Wing, Minnesota. With 2300 employees worldwide, it maintains a close-knit family culture and values employee engagement.

$160,000–$176,068/yr
US

  • Support annual budget and lead periodic forecast and long-range planning cycles.
  • Serve as key FP&A business partner to function heads, managing departmental budgets.
  • Own Adaptive Planning administration and enhancement, including model maintenance and dashboards.

Mineralys Therapeutics is a clinical-stage biopharmaceutical company focused on developing medicines to target hypertension and related comorbidities. It is a publicly traded company with a fully remote team.

$34–$100/hr
US

  • Assist with buyer and rental showings, light inspections, and open houses for clients.
  • Use electronic lockboxes to access homes and schedule viewing appointments.
  • Earn $34 or more per showing task, with potential tips for outstanding service.

Showami connects licensed real estate agents with buyers and rental showing tasks, light inspection reports, and open houses. The company is a small service that partners with agents across North Carolina, offering a flexible gig-like work culture.

$100,600–$151,000/yr
United States

  • Lead integrated media strategies for healthcare clients, overseeing planning, buying, and execution across channels.
  • Serve as strategic advisor, managing budgets, vendor relationships, and campaign performance optimization.
  • Mentor junior team members while staying current on media trends and supporting new business initiatives.

This company is a partner firm placing talent in media and marketing roles, specializing in healthcare and pharmaceutical communications. They are a large organization with a collaborative culture, emphasizing remote work and professional growth.

$140,000–$180,000/yr
United States

  • Own financial modeling and headcount planning across departments.
  • Partner with RevOps on GTM capacity planning and support Deal Desk on pricing.
  • Prepare month-end close reporting and build KPI dashboards for leadership.

Cresta is an AI platform that transforms customer conversations into competitive advantage. The company has raised over $270 million from top investors like a16z and Sequoia, and its leadership includes former Google AI experts.