Upwork

Lead the strategy, execution, and delivery of a modern developer platform that accelerates productivity, fosters autonomy, and powers innovation at scale across Upwork. This leader will own the engineering vision and technical execution of key enablement areas including CI/CD systems, developer portals, service frameworks, API platforms, and support for AI/ML infrastructure. You’ll lead a high-impact team of engineers and managers responsible for shaping our cloud-native developer experience.

As a Sr. Platform Engineer on the Platform Infrastructure team, you’ll lead initiatives that modernize foundational infrastructure and elevate the daily experience of hundreds of developers across Upwork. This role offers an exciting opportunity to build scalable Kubernetes-based systems, streamline service deployments, and directly influence the future of microservices and AI/ML environments. You'll collaborate with peers across Developer Experience, Reliability, and ML Platform teams.

Shape the future of work by designing intuitive, seamless interactions that enhance how clients and talent collaborate on Upwork—from project setup to successful delivery. Explore how emerging technologies like AI, large language models (LLMs), and intelligent automation can unlock new value and simplify complex workflows across the marketplace. Lead end-to-end product design from discovery and concepting through launch and iteration.

Lead Upwork’s Accounting Shared Services function, which encompasses Accounts Payable, Payroll, and Equity. This critical leadership role will own the evolution of our global finance operations footprint, driving efficiency, compliance, and scalability as we grow and expand internationally. Influence financial strategy, build cross-functional partnerships, and develop the next chapter of shared services at a remote-first marketplace company.

Conduct business process mapping workshops with stakeholders, document and validate processes, and explain the to-be process and global design. Establish fit-gap analyses to identify changes and drive deployment planning. Serve as a subject matter expert, conduct business analysis, and engage with stakeholders to gather requirements and ensure transparency. Communicate process updates and progress across the organization.

Lead teams responsible for our product marketing touchpoints across our self-serve marketplace. This role owns and optimizes the full journey—turning registrations into customers and deepening engagement through product marketing, lifecycle activation, and feature adoption strategies. You’ll lead the teams focused on product marketing and lifecycle marketing, building branded experiences that deliver business outcomes.

Define and drive product capabilities that deliver seamless, scalable, and trusted payment experiences for clients funding work on Upwork. Lead cross-functional initiatives across infrastructure, data, user experience, and automation to support evolving market needs without compromising customer trust. Shape the long-term product vision, prioritize strategic investments, and guide a team of high-performing product managers toward outcomes that support Upwork’s global scale and velocity.

Serve as a technical leader in modern SRE practices with a focus on zero-trust infrastructure, platform observability, and cloud-native scalability. Guide the architectural evolution of reliability systems, including multi-cluster Kubernetes environments, GitOps workflows, and service mesh integration. Champion SLO-driven engineering across teams and establish frameworks for defining, tracking, and enforcing reliability standards. Develop AI-assisted tools and workflows to reduce operational burden and accelerate resolution.

As the Senior Engineering Manager for AI-Native Products, you will be instrumental in transforming our product portfolio by bridging technical capabilities with business opportunities. You will build and lead multiple engineering teams focused on developing AI-powered solutions that deliver real customer value. Your ability to rapidly prototype, understand AI agent architectures, and drive pragmatic implementation will be essential to our success.

Design, develop, and maintain custom SFCC solutions (SiteGenesis or SFRA or Composable Storefront) for our online storefronts. Build and integrate scalable front-end components using HTML, CSS, JavaScript, and ISML. Implement and maintain server-side scripts using SFCC Business Manager, Controllers, and JavaScript APIs. Work closely with designers, product managers, and QA teams to deliver high-quality solutions. Integrate third-party APIs and services. Ensure performance, security, and cross-browser compatibility. Write reusable, testable, and efficient code.

This role supports events across demand generation, gated content, and lead upload services, as well as Project Execution Leads throughout the campaign lifecycle. Responsibilities include campaign planning, ensuring data flow through systems, educating stakeholders on marketing tools, managing customer leads, providing reporting, and assisting with project management and event execution.

As a Principal Product Manager, Reputation & Trust, you will drive strategic product initiatives focused on enhancing trust, safety and marketplace integrity. Your primary focus will be on Upwork’s Reputation product, leading a transformational end-to-end strategy for a transparent, two-sided reputation system. You'll leverage your Trust & Safety experience to shape solutions that proactively address fraud, abuse, and bias.

This Principal-level role is critical in shaping the tools, governance, and operating systems that drive Upwork’s product development lifecycle. You’ll lead innovation in AI-powered processes, act as a catalyst for transformation, and drive scale through clarity, systems thinking, and influence. If you thrive in high-growth environments and enjoy turning complexity into opportunity, this is your moment.

Make a founder-level impact as a strategic individual contributor driving the vision and execution of Upwork’s AI partner ecosystem. Play a key role in building Upwork’s AI and agent-focused partnership strategy, with a focus on human-in-the-loop systems, agent-based tools, and next-gen talent models informed by AI that expand how businesses engage with independent professionals.

Lead Upwork’s accounting integration efforts for mergers and acquisitions in this high-impact role, driving financial due diligence and post-acquisition integration activities to ensure compliance and operational excellence. You’ll collaborate cross-functionally with FP&A, Corporate Development, Legal, and People teams to assess, structure, and integrate M&A transactions, also playing a key role in supporting other cross-functional strategic initiatives.