Source Job

• Deliver exceptional customer service to retail partners and consumers by handling basic inquiries and resolving routine issues promptly.
• Manage customer orders accurately, track interactions, and escalate complex issues to level 2 support as needed.
• Demonstrate comprehensive product knowledge and use tools like Microsoft Office and Salesforce to provide seamless support across communication channels.

Red Wing Shoe Company is a global, privately-held company based in Red Wing, Minnesota, specializing in footwear solutions. With 2300 employees worldwide, the company maintains a close-knit family atmosphere and a culture focused on employee engagement and innovation.

• Provide best-in-class customer service via phone, email, and chat to customers of a leading online apparel & accessories retailer.
• Take ownership of issues and resolve problems while exercising sound judgment and focusing on achieving resolutions.
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.

VIPdesk Connect is a certified B-Corp and women-owned corporation that delivers 'more human' customer service for iconic brands. They are committed to team member happiness and have a diverse, engaged team.