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Customer Service Excellence:
- Deliver an exceptional "WOW" experience to consumers through friendly, knowledgeable service.
- Assist customers promptly with inquiries, concerns, and requests to ensure satisfaction.
- Resolve complaints and issues efficiently, demonstrating commitment to prompt resolution.
Operational Efficiency:
- Manage and process customer orders accurately to streamline the purchasing experience.
- Document and track all customer interactions in the support system for thorough follow-up.
- Coordinate routing activities and escalate complex issues to level 2 support team.
Qualifications & Skills:
- Associate's degree or equivalent mix of education and experience required.
- Prior customer service experience is required.
- Strong communication skills, active listening, and comfort with Microsoft Word, Excel, Outlook, Internet, and Salesforce.
Red Wing Shoe Company
Red Wing Shoe Company is a global, privately-held company based in Red Wing, Minnesota, specializing in footwear solutions. With 2300 employees worldwide, the company maintains a close-knit family atmosphere and a culture focused on employee engagement and innovation.