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About the Role:
- Communicate effectively with customers through phone, email, SMS and live chat using Gladly.
- Handle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, and customer issues.
- Maximize sales by clienteling, assist in virtual styling, and provide friendly and empathetic customer service.
Qualifications:
- Minimum of 3 years experience in a customer service call center or retail, preferably luxury setting.
- Can-do attitude and commitment to excellent customer service.
- Willingness to work weekends and holidays during peak periods.
Additional Notes:
- This job description is not all inclusive and may be amended.
- Kayne LLC is an Equal Opportunity Employer committed to diversity and inclusion.
- The hourly rate is $24.00, determined by experience, education, skills, and location.
Jenni Kayne
Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living, creating a world that's inviting and intentional. They are committed to building a diverse and inclusive workplace where varied voices and viewpoints pave the way.