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Communication Skills
Problem-solving
Critical Thinking
Customer Interaction & Communication:
- Identify and handle all customer inquiries completely and accurately via phone, email, and/or chat.
- Demonstrate strong customer service and sales skills to optimize each customer interaction.
- Escalate issues to management as needed for complete resolution.
Technology, Training, Sales & Follow-Up:
- Use technology tools within established guidelines to support daily tasks.
- Participate in training sessions and stay current with best practices.
- Educate customers on products to maximize upsell and cross-sell opportunities.
Documentation & Data Management:
- Complete necessary documentation to manage customer complaints and solutions.
- Maintain accurate customer data in Contact Center systems.
- Handle follow-ups following Contact Center guidelines.
Carter's Inc.
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing brands like Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. The company fosters an inclusive culture with meaningful work, constant learning, and core values promoting inclusion and innovation.