Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing brands like Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet. It fosters a culture of meaningful work, constant learning, and inclusion, with core values that promote innovation and community.
Act as the first point of contact for customers via Phone, Email, and/or Chat, identifying and resolving issues while demonstrating strong customer service and sales skills.
Utilize technology tools and participate in training to stay current with best practices, and educate customers on products to maximize upsell and cross-sell opportunities.
Maintain accurate documentation of customer interactions and data, ensuring confidentiality and compliance with Contact Center guidelines.