Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing brands like Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. The company fosters an inclusive culture with meaningful work, constant learning, and core values promoting inclusion and innovation.
Act as the first point of contact for customers via phone, email, and/or chat, resolving issues while demonstrating strong customer service and sales skills.
Use technology tools to support daily tasks, participate in training, and educate customers on products to maximize upsell and cross-sell opportunities.
Complete documentation and maintain accurate customer data in Contact Center systems while managing customer follow-ups as needed.