Serve as the primary point of contact for customers via phone, resolving issues and guiding solutions.
Accurately document interactions and collaborate with departments to ensure positive experiences.
Exceed satisfaction goals with strong communication and problem-solving skills.
InteLogix is a trusted leader in providing innovative human capital solutions and exceptional services. With 19 global centers, they help 23 million people and their families simplify work and life, driven by teamwork and excellence.
Manage large amounts of inbound calls in a timely manner following communication scripts.
Identify customer needs, clarify information, research, and provide solutions or alternatives while upselling products when possible.
Remain positive and professional in all customer interactions, with flexibility to cross train as requested.
Five Star Call Centers provides customer service solutions for clients by handling telephone inquiries. They are a diverse employer committed to hiring the best people, with values of professionalism and EOE compliance.
You will be the trusted resource for handling inquiries that require in-depth product knowledge and precision.
You will communicate with customers via phone, email, and chat to deliver effective solutions.
You will consistently meet or exceed established call center and performance goals.
Protective Life is a life insurance company dedicated to providing financial security and peace of mind. With a large team, they foster a supportive and customer-centric culture.
Handle incoming calls and answer routine to complex questions from members and providers.
Investigate member inquiries and provide timely responses within SLAs.
Document customer interactions in CRM and maintain accurate records.
Qualfon is a global provider of omnichannel customer experience and business support solutions. They strive to help people pursue their total vocation by creating job opportunities and fostering a supportive, purpose-driven team.
Communicate with members via phone and email, providing empathetic support and solutions.
Accurately document interactions and collaborate with the team to share best practices.
Handle a high volume of inbound calls with a solution mindset and people-focused approach.
Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.
Support AlertMedia customers by assessing inbound tickets and live chats regarding technical issues and account questions.
Communicate with professionalism and empathy to resolve customer issues and ensure a world-class experience.
Collaborate with team members and escalate advanced cases as needed to the appropriate teams.
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.
Handle live inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time.
Escalate complex cases to leadership with clear context while following brand voice guidelines and SOPs.
Meet performance targets for CSAT, response times, and resolution times, and participate in coaching sessions to improve call quality.
Rosabella creates thoughtfully formulated supplements to support women during menopause and beyond, focusing on quality and transparency. The company is a growing international team currently with 3 live call representatives, aiming to expand to 12, and values output, accountability, and continuous learning.
Handle inbound calls from HP SMB customers to resolve inquiries about orders, payments, shipping, and returns.
Perform outbound follow-ups and collaborate with HP partners to resolve order exceptions and fulfill orders.
Document interactions in case management tools and identify process improvement opportunities.
HP is a leading global technology company that provides hardware, software, and services to customers worldwide. With a large workforce, HP values customer service and innovation, fostering a collaborative and professional culture.
Provide product and service information to customers and answer their coverage questions.
Develop and maintain a knowledge base of evolving products and services.
Review customer agreements to develop cost-effective plans.
We are a leading supplemental benefits company with over 65 years of experience. We are expanding our team and looking for ambitious individuals to join our remote workforce.
Takes incoming calls from members and navigates tools to resolve inquiries.
Maintains high service levels and meets performance targets.
Participates in training to develop product knowledge and skills.
Velera is a premier payments credit union service organization and integrated fintech solutions provider serving over 4,000 financial institutions. The company fosters a people-helping-people culture with a remote-first, inclusive environment.
Provide professional, courteous, and personalized assistance on every customer call.
Maintain accurate records of interactions and multitask confidently while engaging with customers.
Meet or exceed expectations for call efficiency, schedule adherence, and quality.
Signet Jewelers is the world's largest retailer of diamond jewelry, operating over 2,800 stores globally under brands like Kay Jewelers and Zales. We are a people-first company with a diverse and inclusive culture, certified as a Great Place to Work.
Deliver warm, personalized customer service via email and chat with efficiency and attention to detail.
Provide product recommendations and sizing guidance to help customers make confident decisions.
Assist with order placement, status updates, returns, exchanges, and shipping issues.
They provide personalized customer support for an e-commerce partner, assisting customers throughout their shopping journey. They are a small, remote, seasonal team that values empathy, collaboration, and exceptional customer experiences.
Handle customer inquiries with professionalism and active listening.
Work with confidential information and aim for first-call resolution.
Track interactions and provide feedback for continuous improvement.
TP is a leading global provider of digital business services. They have a global workforce of 500,000 across 300 languages and prioritize a culture of inclusion and diversity.
Assist customers via phone, email, or chat with professional and friendly service.
Resolve customer concerns with empathy and maintain accurate records.
Meet quality and productivity goals while collaborating with internal teams.
MCI is a tech-enabled business services company providing customer experience, BPO, and cloud solutions across multiple industries. With over 10,000 employees, they foster a culture of career growth and continuous learning.
Handle inbound customer calls and provide timely, professional responses across multiple channels.
Manage customer inquiries through Zendesk and maintain accurate support records.
Conduct outbound follow-ups to ensure customer engagement and satisfaction.
Scale Army Careers is a staffing company that hires contractors for technology clients. They are a growing organization with a focus on remote work and contractor roles.
Provide exceptional customer service to catalog and online customers through phone and email interactions.
Resolve product, order, shipping, and payment inquiries while striving for first-contact resolution.
Work a flexible seasonal schedule from September through early January, including weekends and holidays.
American Girl, a subsidiary of Mattel, is a premium brand that creates innovative products and experiences for girls. Mattel is a leading global toy and family entertainment company with products sold in over 195 countries and is recognized as a Great Place to Work.
Assist customers with their needs and resolve inquiries via phone, chat, and email.
Document technical issues and maintain detailed interaction records for future reference.
Proactively resolve concerns to drive satisfaction and foster long-term loyalty.
Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.
Provide high-level customer service to clients and vendors via phone, chat, and email addressing maintenance, accounting, and general inquiries.
Handle 60-80 calls daily, process voicemails, and create detailed work orders for vendors.
Collaborate with managers to ensure special requests are handled promptly and accurately.
Action Property Management is a premier homeowner's association management company with a legacy spanning four decades. With nearly 900 team members serving over 300 communities, we pride ourselves on integrity, excellence, and care for people.
Provide exceptional customer service to patients, labs, and pharmacies via phone and chat.
Develop deep product knowledge to address inquiries about treatments and appointments.
Maintain accurate records of interactions and escalate issues as needed.
Honeydew provides a platform connecting patients to licensed dermatologists and FDA-approved treatments for skin diseases. They have helped over 40,000 patients and are growing rapidly with a mission-driven team.