Customer Experience Advocate

Key Responsibilities:

• Communicate with customers via phone, email, and chat using multiple software tools.
• Accurately document and resolve customer requests for account information and updates.
• Identify and escalate trends or opportunities to improve the customer experience.

Skills & Qualifications:

• 2+ years of customer service experience in fast-paced environments.
• High school diploma required; prior finance or annuity experience preferred.
• Strong communication, problem-solving, and technical proficiency.

Compensation & Culture:

• Salary range $41,600 to $45,000 per year.
• Remote work environment with a focus on team and individual performance.
• Commitment to creating a positive, professional experience for every interaction.