Patient Experience Representative

Accountabilities:

• Provide responsive patient support through phone and email, assisting users with platform access and technical questions.
• Deliver empathetic and patient-focused service while ensuring issues are resolved efficiently.
• Identify recurring patient challenges and share insights with internal teams.

Requirements:

• 2–3 years of experience in a customer service role involving phone and email communication.
• Excellent English communication skills, both written and verbal.
• Strong problem-solving skills and a proactive approach to resolving challenges.

Benefits:

• Fully remote work opportunity in Canada.
• Competitive annual salary of $45,000–$48,000.
• Four weeks of paid time off and unlimited paid wellness days.