Customer Experience Associate

What You'll Do:

• Serve as the primary point of contact for members by handling inbound phone calls throughout your scheduled shift.
• Provide timely support via email, SMS, and other messaging channels during periods between calls.
• Deliver a concierge-level experience by answering questions, resolving issues, and guiding members through the Lifeforce experience with empathy and professionalism.

What Success Looks Like:

• Enjoy talking with people and solving problems over the phone.
• Remain calm and professional during difficult conversations.
• Take ownership of member issues until they're resolved.

Qualifications:

• 2+ years of professional work experience with at least 1 year in a customer support or call center role.
• Excellent verbal communication, active listening, and de-escalation skills.
• Ability to multitask across multiple systems while actively assisting members.

We Offer:

• $24.75 per hour with a fully remote working environment.
• Generous benefits package including Healthcare, Dental, Vision, and Life Insurance.
• Complimentary Lifeforce Membership for Full Time Employees.