Provide thoughtful, responsive support to pet owners via phone, chat, and email.
Manage high call volumes, de-escalate difficult situations with empathy, and maintain calm while exemplifying company values.
Document interactions accurately in CRM and meet productivity and quality targets.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. The company offers a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Work directly with clients to reduce cancellations and improve satisfaction.
Resolve cancellation requests with tailored solutions via phone, email, and chat.
Manage scheduling and case tracking while handling high call volume.
SAPS LLC is a company that helps dogs and their owners by retaining customers and reducing cancellations. The team is remote, collaborative, and supportive with full-time work from home.
Educate and support customers requesting policy cancellation through inbound calls and email, managing high volumes with empathy and efficiency.
De-escalate challenging situations with professionalism, re-educating pet parents on the lifetime value of coverage.
Navigate multiple systems, document interactions in CRM, and meet productivity targets in a fast-paced remote contact center.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. They offer a collaborative, pet-friendly environment with a focus on teamwork and innovation, employing a large remote and hybrid workforce.