Remote Customer service Jobs · De-escalation

• Provide support via phone, email, and chat.
• Resolve cancellation requests with tailored solutions.
• Manage scheduling and case tracking.

SAPS LLC works to help dogs and their owners by providing retention services. They offer a collaborative and supportive remote team environment.

• Handle escalated customer contacts with empathy, professionalism, and sound judgment.
• De-escalate challenging conversations while ensuring customers feel heard and informed.
• Take full ownership of assigned cases through resolution or appropriate handoff.

• Provide direct client support, manage escalations, and communicate with upset clients using non-violent communication.
• Contribute to project implementation, analyze metrics, and identify process improvements.
• Communicate with partners and internal teams to represent client voice and share learnings.

Code for America uses technology to make government services work for everyone, with a focus on transparency and fairness. The organization fosters a supportive, flexible environment and a collaborative culture driven by meaningful impact.