Manage inbound and outbound communications to address guest experiences post-service
Independently handle diverse cases using research, critical thinking, and negotiation skills
Provide empathetic conflict resolution and mediation to support guest retention and satisfaction

Requirements:

5+ years of experience in customer retention, case management, de-escalation, or similar roles
3+ years handling autonomous research and resolution of complex cases
Exceptional customer service orientation with strong communication, negotiation, and mediation skills

Jobgether

Jobgether is a platform that connects job seekers with employers. They use AI to match candidates with roles and streamline the application process.