Job Description
This role involves building strong relationships with Motive customers, focusing on reactivating and retaining them through positive interactions and addressing their concerns. The specialist will handle phone conversations and email inquiries, aiming to maximize customer lifetime value and reduce churn. Problem-solving skills are crucial for identifying the root causes of customer issues and implementing solutions. Contract negotiation skills will be needed to provide a fair solution to both parties.
Essential skills involve the ability to build and maintain customer relationships, listen effectively to customer needs, and solve problems efficiently. Excellent written as well as verbal communication and presentation skills are necessary for effectively communicating complex information. A high attention to detail and professionalism is a must for managing multiple responsibilities in a timely manner.
The Winback Specialist will identify at-risk accounts and collaborate with internal teams to ensure successful renewals. They will use consultative sales skills and problem-solving skills by providing solutions. They will also need to maximize customer lifetime value in order to increase overall customer satisfaction.
About Motive
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.