Remote Customer service Jobs · Case Management

• Oversees internal Patient Services team including Case Managers and Reimbursement Specialists to ensure compliant patient experience.
• Drives team business objectives, policy development, and cross-collaborative relationships with commercial teams.
• Ensures program operations align with laws, regulations, and HIPAA guidelines while supporting patient access and support services.

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in bone and mineral, intractable hematologic, hematology oncology, and rare diseases. The company is headquartered in Princeton, NJ with offices in California, Massachusetts, and Ontario, and is committed to making people smile by delivering breakthroughs.

• Handle inbound and outbound calls from clients seeking pre-settlement funding
• Gather accurate case information and assess eligibility
• Coordinate with attorneys and law firms to collect documentation

Arvios provides pre-settlement funding services to clients. They emphasize a remote work culture and offer leadership development programs.

• Provide telephone support to patients, healthcare professionals, and funding organizations regarding access, reimbursement, compliance, and support programs.
• Manage assigned patient cases and projects while following established operational processes and service standards.
• Maintain accurate case documentation within program databases, ensuring all activities and interactions are properly recorded.

This role is posted on behalf of a partner company, which manages all applications and next steps. The company focuses on healthcare support and improving patient access to therapies, with a collaborative culture and opportunities for professional growth.