Remote Customer service Jobs · Case Management

Job listings

$89,964–$89,964/yr

  • Conduct comprehensive behavioral threat assessments and manage case files for client staff and operations.
  • Perform open-source intelligence investigations, including social media and deep/dark-web sources, to identify emerging threats.
  • Collaborate with cross-functional teams, law enforcement, and vendors to support incident response and risk mitigation.

Concentric is a risk consultancy delivering strategic security and intelligence services to private clients and corporations globally. It offers advisory services, risk assessments, physical protection, and threat intelligence, with a culture emphasizing integrity, collaboration, and results.

  • Manage a high-volume book of business, overseeing the full client lifecycle from contract signature to final resolution.
  • Act as the dedicated point of contact, handling continuous inbound and outbound communications with empathy and professionalism.
  • Own key case milestones including transportation, documentation, cremation scheduling, and ashes return, coordinating with internal teams.

Meadow is reimagining end-of-life care by combining modern software with compassionate service. The company has grown to become the largest cremation provider in Los Angeles, serving hundreds of families monthly, with a distributed global team that values high standards, empathy, and meaningful work.

  • Lead day-to-day operations of the Landowner Relations team, ensuring accurate and timely handling of landowner inquiries in a high-volume service environment.
  • Provide leadership, coaching, and performance management to balance productivity, quality, and landowner experience.
  • Partner with internal teams to coordinate resolution of complex inquiries and identify operational improvements.

EQT Corporation is an energy company focused on natural gas production. They foster a culture of transparent leadership and collaboration, where every voice is heard.

  • Act as primary support point of contact for assigned accounts, managing end-to-end case resolution.
  • Proactively monitor case health, track aging issues, and drive accountability across teams.
  • Coordinate with Support, Engineering, and Account Management to ensure timely updates and customer confidence.

Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles. It serves nearly 100,000 customers across industries like transportation and logistics, construction, and energy, and is a Forbes Cloud 100 company.

  • Own the end-to-end prescription experience for a portfolio of newly onboarded practices and escalated cases, from first submission through final determination.
  • Become an expert in navigating prior authorizations across insurance plans, pharmacies, and affordability programs to get prescriptions processed quickly and correctly.
  • Operate in a case-management style: investigate the full history of a case, identify where something has stalled, loop in and escalate to the right internal teams, and follow through until it's resolved.

Generator Health exists to ensure administrative friction never stands in the way of a patient getting the medication they need. The company is a remote-first organization that values ownership and operational rigor, though its size is not specified.