This full-time role in the Human Services field involves providing case management and therapeutic interventions to families in St. Clair County who may have an open DHHS case or be at risk of removal. Interventions include budgeting, employment seeking, parenting education, solution-focused brief therapy, and safety planning.

We're looking for a skilled and driven Fulfillment Specialist to work for a fixed term contract, fully remote. This role is responsible for accurately and efficiently processing product fulfillment requests, ensuring timely and high-quality delivery to maintain client trust and satisfaction. Additionally, this role provides proactive customer support to ensure timely issue resolution and a positive client experience.

As a Temporary Escalations Case Manager, you will be responsible for owning impactful relationships with customers through case management by identifying issues at hand, creatively solving for the most ideal solutions, handling your time effectively to successfully support individual case journeys, executing regular refund processing and troubleshooting across cross-functional teams.

As a Tier 1 Customer Support Specialist, you will be Sagent's first point of contact tasked with providing a professional client experience. You'll troubleshoot and resolve customer issues. This is an excellent opportunity for those that thrive in a fast-paced environment, are passionate about customer service, and are looking to grow within our organization.