The Learner Support Manager will engage with learners across multiple campuses from a strength-based and solutions-focused perspective, collaborate to identify resources, and navigate challenges related to public benefit programs, ensuring learners' well-being and professional success.
As Head of Service, you will deliver on the strategic and operational delivery of our Victim Services. You'll oversee case management systems, staff performance, and service development, ensuring services meet contractual requirements and deliver impactful outcomes for victims and witnesses. You will act as the primary point of contact for commissioners and contribute to Catch22’s wider justice strategy, with a focus on growing our national Victim Services portfolio.
The Customer Success Agent is responsible for making outbound and receiving inbound calls to Medicare Supplement/Advantage clients with a primary focus of the position to retain our book of business. This fast-paced role requires the ability to build rapport, educate our clientele, answer questions clearly, and focus on issue resolution. The CSA also must be able to seek and deliver on new business opportunities.