Bilingual Caseworker

Role Overview:

• Help streamline reimbursement processes and support access to essential healthcare treatments across Canada.
• Coordinate patient support documentation and manage case updates for timely resolution.
• Work at the intersection of healthcare, pharmaceutical services, and customer support.

Key Responsibilities:

• Support reimbursement processes by ensuring coverage-related requests are handled accurately and within timelines.
• Maintain accurate case files, reimbursement records, and system updates for reporting and compliance.
• Collaborate with stakeholders to clarify requirements and facilitate case resolution.

Requirements:

• Diploma or degree in business administration, accounting, computer science, or a related field, or equivalent experience.
• At least one year of experience in customer service, case management, or administrative support.
• Professional proficiency in Canadian French and English, plus Microsoft Office skills.

Benefits:

• Comprehensive healthcare coverage including medical, dental, and vision.
• Remote work from eligible locations in Quebec, BC, Alberta, or Manitoba.
• Paid parental leave, caregiver leave, and professional development opportunities.