Provide bilingual (French/English) customer service through phone and online chat, assisting prospective and existing patients with their vision care needs.
Manage appointment scheduling, follow-ups, and patient records to optimize clinic calendars and drive engagement.
Meet performance targets for bookings and conversions while delivering high-quality, empathetic support and collaborating with the team.
This company operates a network of vision care clinics, providing personalized patient support and appointment scheduling. They foster a collaborative, inclusive culture focused on employee well-being and quality patient care, with a remote-first team environment.
Provide accurate, professional support to small-business banking clients in French and English.
Recommend suitable business banking products and financial solutions through needs-based conversations.
Work with internal partners to resolve complex issues and deliver a seamless client experience.
The hiring partner company provides business banking products and services to small-business clients across Canada. It offers a collaborative, inclusive remote culture with training, coaching, and professional development opportunities.
Coordinate patient reimbursement cases and navigate public/private insurance systems.
Manage documentation, assess funding eligibility, and coordinate pharmacy arrangements.
Communicate compassionately with patients and healthcare professionals to secure treatment coverage.
A partner company provides pharmaceutical reimbursement support, helping patients access specialized treatments for rare diseases. It fosters a collaborative, patient-centered remote culture with comprehensive wellbeing and professional development opportunities.
Lead client-facing HRIS and payroll integration projects from kickoff to post-launch stabilization.
Translate business and operational requirements into clear technical documentation and data mappings.
Manage project plans, timelines, risks, and dependencies across multiple concurrent engagements.
Jobgether is an AI-powered job matching platform that connects top candidates with hiring companies. It uses objective, AI-based review to streamline recruitment and support career growth.
Field customer inquiries and resolve questions, issues, and concerns via phone, email, chat, or social media.
De-escalate issues calmly, escalate when necessary, and track call information for auditing and reporting.
Meet sales objectives and provide feedback on call issues to improve service delivery.
TP is a leading global provider of digital business services, partnering with major brands to optimize operations through technology. With a global workforce of 500,000 across 300 languages, TP fosters an inclusive culture focused on career growth and community impact.
Respond to participant inquiries about employer-sponsored savings and retirement plans.
Assist clients with transactions such as withdrawals, deposits, and retirement rollovers.
Provide support and guidance while complying with internal policies and maintaining client relationships.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they prioritize a People First culture focused on continuous learning, collaboration, and employee development.
Manage and grow a portfolio of client accounts in the steel fabrication industry, ensuring adoption, retention, and renewals.
Act as the main point of contact for clients, leading check-ins, business reviews, and identifying upsell opportunities.
Collaborate with sales, product, and support teams to drive client success and gather feedback for product improvement.
Eterio Realities builds augmented reality tools for industrial manufacturing, including FabStation, an AR-enabled manufacturing execution system used by 250+ fabrication shops worldwide. The company has a team of 30+ people across Canada and India, with a fully remote, collaborative culture focused on innovation.
Provide exceptional customer support to French-speaking customers via phone, email, and chat.
Troubleshoot and resolve customer issues while maintaining high service standards.
Accurately capture and update customer information in internal systems and CRM platforms.
MCI is a fast-growing tech-enabled business services company delivering Customer Experience, Business Process Outsourcing, and technology solutions across multiple industries worldwide. The company employs over 10,000 talented individuals and fosters a diverse, equal opportunity work environment.
Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor in both French and English.
Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.
Maple is Canada's leading on-demand healthcare platform, connecting patients with doctors and specialists. With over 8 million patients and 7,000 business partners, they empower bold thinking and aim to make an impact.
Deliver high-quality bilingual customer support via phone, email, and live chat.
Resolve complaints, explain products/services, and maintain accurate records.
Collaborate with teams to meet service quality targets and escalate complex issues.
Jobgether is an AI-powered recruitment platform that connects candidates with hiring companies through unbiased matching. It emphasizes objective, fair review processes and supports remote work opportunities with a collaborative and growth-focused culture.
Review and format clients' press releases for grammatical and spelling errors under tight deadlines.
Support clients with requests and enquiries via phone and email, acting as their primary contact.
Assist with regulatory filings (SEDAR/EDGAR) and account maintenance tasks like email lists and multimedia libraries.
Notified is a technology partner dedicated to investor relations and public relations professionals, offering integrated platforms for press release distribution and media targeting. It is an affiliate of Equiniti, a global fintech with over 5,000 employees, and is powered by GlobeNewswire.
Handle inbound reservation calls in English and French for luxury Accor properties.
Deliver personalized, empathetic service to create memorable guest experiences.
Use creativity and decision-making to recommend premium options that enhance stays.
Accor is a global hospitality group operating luxury hotels and resorts worldwide. The Global Reservation Centre fosters a diverse, inclusive culture where team members are passionate about sustainable and responsible hospitality.
Handle incoming and outgoing calls to assist customers with roadside assistance needs, ensuring their safety and moving plans.
Use multiple computer programs simultaneously while providing calm, empathetic, and solution-oriented support.
Work a flexible 40-hour schedule including weekends and holidays, following established procedures to meet quality metrics.
U-Haul provides do-it-yourself moving equipment and storage solutions. As a large company with thousands of employees, they emphasize a culture of health and wellness, offering comprehensive benefits to support their team.
Process prescription refill requests via multiple channels while ensuring accuracy and compliance.
Deliver empathetic, bilingual customer service to patients, providers, and pharmacies.
Track performance data and collaborate with teams to improve medication refill workflows.
Carenet Health is a healthcare services company focused on patient support and medication management programs. The company emphasizes collaboration, creativity, and innovation, empowering team members through trust, opportunity, and accountability.
Proactively contact financial advisors through outbound calls, targeting at least 60 calls per day.
Use consultative, question-based selling to understand advisor needs and recommend tailored insurance solutions.
Execute targeted sales campaigns, maintain Salesforce records, and share market insights with the team.
A dynamic insurance sales team focused on building trusted relationships with financial advisors and driving business growth. The team operates in a fully remote, performance-driven environment that values employee well-being, collaboration, and continuous learning.
Handle inbound and outbound customer communications regarding insurance policies, billing, and policy changes.
Use active listening and empathy to resolve customer issues and identify cross-selling opportunities.
Maintain accurate records and ensure compliance while working remotely within a structured environment.
The company is an insurance provider offering products and services that help individuals and families protect what matters most. It fosters an inclusive, respectful workplace and values employees for their qualifications, contributions, and abilities.
Coordinate retrieval of Attending Physician Statements and medical documentation from medical facilities and physicians.
Communicate with physicians and stakeholders to obtain outstanding reports and maintain accurate records.
Manage high-volume requests in a target-driven environment while balancing productivity, quality, and customer service.
They are a healthcare services organization supporting insurance and healthcare-related processes. They maintain a collaborative, inclusive team culture focused on continuous improvement and professional growth.
Analyze business and technical requirements to develop test scenarios and execute tests.
Identify, document, and follow up on defects to ensure quality and reliability.
Collaborate with team members to maintain test documentation and support continuous improvement.
TELUS Health is a global-leading health and well-being provider that leverages technology to improve health outcomes. They have a multidisciplinary global team of nearly 10,000 members and foster a culture of innovation and inclusivity.
Manage end-to-end drug prior authorization and claims cases, assessing requests against clinical guidelines and plan provisions.
Communicate authorization outcomes clearly to members, providers, and internal stakeholders while resolving escalated and complex scenarios.
Serve as a subject matter expert to support teams, training, and continuous improvement initiatives.
The hiring company operates in the insurance and benefits sector, managing complex drug prior authorization and claims cases. It is a global organization with a collaborative culture that values flexibility, continuous improvement, and employee well-being.
Acquire new clients and maintain high-quality service for existing customers.
Prospect new clients, coordinate submissions, and prepare sales.
Follow up on sales progression and maintain the CRM database.
TRADER is a Canadian leader in digital automotive solutions, with its AutoSync platform supporting over 3,500 dealerships nationwide. As part of the AutoScout24 group, the company is shaping the future of automotive retail in Canada and beyond.