Provide bilingual (French/English) customer service through phone and online chat, assisting prospective and existing patients with their vision care needs.
Manage appointment scheduling, follow-ups, and patient records to optimize clinic calendars and drive engagement.
Meet performance targets for bookings and conversions while delivering high-quality, empathetic support and collaborating with the team.
This company operates a network of vision care clinics, providing personalized patient support and appointment scheduling. They foster a collaborative, inclusive culture focused on employee well-being and quality patient care, with a remote-first team environment.
Provide exceptional customer support to French-speaking customers via phone, email, and chat.
Troubleshoot and resolve customer issues while maintaining high service standards.
Accurately capture and update customer information in internal systems and CRM platforms.
MCI is a fast-growing tech-enabled business services company delivering Customer Experience, Business Process Outsourcing, and technology solutions across multiple industries worldwide. The company employs over 10,000 talented individuals and fosters a diverse, equal opportunity work environment.
Provide accurate, professional support to small-business banking clients in French and English.
Recommend suitable business banking products and financial solutions through needs-based conversations.
Work with internal partners to resolve complex issues and deliver a seamless client experience.
The hiring partner company provides business banking products and services to small-business clients across Canada. It offers a collaborative, inclusive remote culture with training, coaching, and professional development opportunities.
Manage inbound calls and virtual teller sessions, resolving member inquiries about accounts and transactions.
Refer quality loan opportunities based on member needs and educate members on appropriate products and services.
Adhere to credit union procedures and federal compliance regulations while completing training and supporting team goals.
GTE Financial is a credit union dedicated to delivering remarkable member experiences through financial solutions and community impact. Recognized as a top workplace by Newsweek and American Banker, it fosters an award-winning culture focused on employee growth and well-being.
Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution.
Maintain detailed records in Salesforce and generate client analysis reports as needed.
Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
Foundation Risk Partners is an insurance brokerage and consulting firm, one of the fastest growing in the US, hiring for its Corporate Synergies team. The company offers a comprehensive benefits package and values exceptional customer service and collaboration.
Provide accurate and timely service for investment operations, transactions, and stakeholder inquiries.
Analyze operational data to identify trends, resolve issues, and recommend process improvements.
Support regulatory compliance and contribute to operational initiatives in a structured remote environment.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective application review. It supports remote and diverse roles while maintaining an inclusive and equitable recruitment process.
Handle incoming telephone and email inquiries from internal and external customers to resolve issues and fulfill requests.
Maintain the CMMS database by creating work orders, monitoring open orders, and documenting all call information.
Follow up on calls, escalate issues per priority, and prepare reports while maintaining professional demeanor.
Black & McDonald is a facilities management and construction services company operating in Canada. With a large workforce, it values employee development and diversity in a supportive culture.
Handle incoming and outgoing calls to assist customers with roadside assistance needs, ensuring their safety and moving plans.
Use multiple computer programs simultaneously while providing calm, empathetic, and solution-oriented support.
Work a flexible 40-hour schedule including weekends and holidays, following established procedures to meet quality metrics.
U-Haul provides do-it-yourself moving equipment and storage solutions. As a large company with thousands of employees, they emphasize a culture of health and wellness, offering comprehensive benefits to support their team.
Provide professional and timely service to internal and external customers regarding benefit administration.
Resolve benefit service issues with internal staff and outside vendors.
Perform monthly reconciliation of Carrier invoices to report to customers.
OneSource Virtual (OSV) works exclusively with Workday customers to automate payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers and 92% retention, OSV offers a values-based culture and professional development.
Answer participant services phone calls and emails related to retirement plan withdrawal and loan transactions.
Work with participants and clients to initiate requests through recordkeeper sites and answer questions on pending requests.
Pursue NIPA Distribution Administrator and Loan Administrator Certificates with paid training provided.
Nova 401(k) Associates provides retirement plan administration and customer support services for plan participants and clients. We are a committed team that values clear communication and professional development.
Acquire new clients and maintain high-quality service for existing customers.
Prospect new clients, coordinate submissions, and prepare sales.
Follow up on sales progression and maintain the CRM database.
TRADER is a Canadian leader in digital automotive solutions, with its AutoSync platform supporting over 3,500 dealerships nationwide. As part of the AutoScout24 group, the company is shaping the future of automotive retail in Canada and beyond.
Handle calls from new customer prospects via phone, video, and email to introduce the Advice Center and match customers with appropriate advisors.
Guide customers through the Transamerica experience by gathering information and creating customer profiles to identify needs.
Schedule appointments with advisors for routine requests and facilitate communication with the advisor team.
Transamerica is a financial services company offering insurance, retirement, and investment solutions. It employs nearly 7,000 people and fosters a culture that values hard work, diversity, and work-life balance.
Process participant loan and distribution requests for 401(k) plans, ensuring accuracy and compliance.
Prepare daily cash reconciliations and respond to participant and plan sponsor inquiries.
Collaborate with internal teams to improve operational workflows and service delivery.
Jocelyn Pension Consulting helps growing small businesses establish and administer 401(k) retirement plans with personalized service. It is part of Strongpoint Partners, an Inc. 5000 honoree and certified Great Place to Work.
You'll handle customer inquiries via phone, email, chat, text, and self-service channels.
You'll deliver accurate Tier 1 support, referrals, and escalation while documenting case details.
You'll meet quality and performance standards and complete cross-training across programs.
The hiring company is a partner organization that manages customer service operations for public-facing programs. Their culture emphasizes remote work, empathy, and professional development in a 24/7/365 environment.
Provide professional, courteous assistance to federal employees with insurance benefits and enrollment questions.
Manage inbound and outbound calls, verify customer information, and resolve concerns using web-based systems.
Support a fast-paced environment with consistent attendance and a focus on delivering positive customer experiences.
TP Gov Services provides customer service and support for federal employee insurance programs. The company emphasizes a supportive, fast-paced environment and offers a dedicated employee transfer program for temporary team members.
Handle inbound and outbound calls as the first point of contact for customers.
Assist with payments, renewals, cancellations, and resolve issues promptly.
Document interactions, collaborate with the team, and maintain high customer satisfaction.
We are UNIFIN, Inc., a growing tech company focused on building innovative digital solutions. We value creativity, collaboration, and continuous learning.
Manage a caseload of in-progress insurance applications through underwriting, navigating tools like HubSpot and Front.
Coordinate medical exams, track requirements, handle inbound calls/emails, and process policy changes.
Collaborate with internal teams and contribute to process improvements to enhance customer experience.
PolicyMe is a Toronto-based digital insurance startup modernizing the insurance industry in Canada, offering life, critical illness, and health & dental insurance. The company has grown exponentially since 2018, selling over $10 billion in coverage, and operates with a remote-first, low-ego culture attracting top talent across the country.
Provide responsive, reliable support to e-commerce merchants using payment products and services.
Troubleshoot complex technical, account, and configuration issues using structured methods.
Collaborate with cross-functional teams to improve support processes and inform product development.
A payment technology company providing reliable, seamless support to e-commerce merchants and business partners. They operate a remote-first environment, emphasizing collaboration, adaptability, and customer-centric problem-solving.
Provide timely and accurate support to participants and clients regarding eligibility, benefits, claims, and plan inquiries via phone and email.
Document all customer interactions and navigate multiple systems while maintaining HIPAA confidentiality.
Educate members on self-service options and contribute to a positive, team-oriented environment.
Point C is a national third-party administrator that delivers customized self-funded benefit programs and innovative cost containment solutions. It is a mission-driven company with a collaborative culture focused on innovation, inclusion, and partnership.