Serve as the first point of contact for members, handling inbound and outbound calls, texts, and emails.
Create, update, and manage customer cases accurately while following compliance and process requirements.
Provide empathetic, professional support in both English and Spanish to ensure positive customer experiences.
Five Star Solutions provides customer service and support solutions, serving as the first point of contact for members and clients. The company values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available.
Handle English- and Mandarin-speaking customer inquiries via phone, email, and instant messaging.
Prepare estimates, product details, pricing, and glass/order information; send invoices and collect deposits.
Coordinate approvals, follow up with customers, and support scheduling using online tools.
Wing is on a mission to redefine the future of work for companies worldwide, offering a one-stop shop for building world-class teams and automating operations. The company provides job security, stability, and an inclusive, supportive culture for its remote workforce.
Provide Tier I support and document issues into a ticket management system.
Analyze symptoms, determine urgency, and resolve or dispatch incidents to appropriate support groups.
Manage escalations and seek process improvements to enhance service delivery.
Long View is one of North America's most dynamic IT providers, fostering a culture of collaboration, innovation, and inclusion. With 90% of team members rating it a good or great place to work, the company values integrity, competence, value, and fun.
Act as the first point of contact for clients and resolve complaints while improving processes.
Build and maintain trusted relationships with assigned carriers and collaborate with internal departments.
Handle incoming calls and communicate with carriers, brokers, and potential clients via email, text, or phone.
Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. The company values teams over individuals, encourages experimentation and iteration, and emphasizes mental health, work-life balance, and diversity.
Conduct outbound telephone calls to recruit respondents and administer surveys in Spanish and English.
Assist panel members with account inquiries and provide respondent support.
Manage survey assignments efficiently while maintaining quality standards.
They conduct telephone-based market research to gather insights on consumer habits, customer experiences, and social issues. They offer a collaborative, remote-first culture with flexible scheduling and career development opportunities.
You'll handle customer inquiries via phone, email, chat, text, and self-service channels.
You'll deliver accurate Tier 1 support, referrals, and escalation while documenting case details.
You'll meet quality and performance standards and complete cross-training across programs.
The hiring company is a partner organization that manages customer service operations for public-facing programs. Their culture emphasizes remote work, empathy, and professional development in a 24/7/365 environment.
Conduct proactive outbound outreach to members via phone, text, and email.
Maintain accurate CRM records of member interactions and qualification statuses.
Follow structured scripts and processes while building rapport and encouraging member participation.
This company supports a large member community through personalized outreach and award qualification activities. It offers a fully remote, independent contractor opportunity with a supportive professional community.
Conduct proactive one-on-one outreach to community members via phone, text, and email to guide them through an award-qualification process.
Maintain accurate CRM records in Close.io, including call logs, status updates, and follow-up activities.
Complete required documentation, reference forms, and supporting administrative tasks to ensure member recognition.
20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets. The company offers various open roles, free training, and a vibrant support community for its contractors.
Handle inbound and outbound calls to book and confirm appointments for members.
Follow up on missed visits and update scheduling systems quickly and accurately.
Escalate urgent member needs as they arise while working fully remotely.
Urrly is a company that helps members access care by managing appointment scheduling and follow-ups. They emphasize fairness and use AI to review applications, with a culture focused on clear tasks, stable work, and follow-through.
Consulting customers on all questions related to our websites
Resolving customer issues with the goal of retention and promoting our websites
Maintaining a high level of service quality with timely and effective responses
Social Discovery Group is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users, focusing on solving loneliness and disconnection through virtual intimacy. Our international team of 1200 professionals works remotely worldwide, and we achieved Great Place to Work US Certification in 2024, emphasizing trust, pride, and camaraderie.
Interact directly with customers via phone to understand their needs and provide immediate solutions.
Analyze customer issues and build rapport to deliver tailored assistance and exceed satisfaction expectations.
Handle high-volume calls with composure and think creatively to resolve unprecedented problems.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company with a diverse and passionate community, committed to inclusivity and rewarding proven performers.
Handle inbound customer inquiries and support requests in both French and English.
Proactively reach out to customers requiring assistance or account reviews.
Work in a fast-paced, scaling SaaS environment with a focus on retention and upselling.
Intiveo is a technology company that enhances patient care through innovative software solutions. They are a collaborative team of innovative minds, recognized as one of Canada's Top 100 Employers, with a culture that values stewardship, collaboration, and continuous development.
Provide exceptional customer service by promptly addressing and resolving customer inquiries and concerns.
Maintain a positive and professional demeanor while interacting with customers via phone, email, and chat.
Identify and escalate complex issues to the appropriate departments for resolution.
We help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience. We are a remote-friendly company that values growth and relationships in a friendly environment.
Provide friendly, professional, and timely support to customers via phone.
Use proprietary technology to connect customers with service providers.
Assess customer needs, build rapport, and deliver tailored solutions.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company with a diverse and passionate community, committed to inclusivity and collaboration.
Engage with trial owners through primarily outbound calls and occasional inbound interactions.
Assist guests with booking reservations and purchasing package upgrades, enhancements, and travel protection plans.
Collect delinquent balances, ensure FDCPA compliance, and achieve performance metrics.
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations. Recognized as a Best Company to Work For, we employ 9,000 Team Members and value creating a supportive, rewarding workplace.
Serve as the primary point of contact for incoming calls and after-hours HHA and PDN cases, ensuring clear communication between patients, families, caregivers, and staff.
Monitor caregiver attendance, respond to call-outs and missed visits, and coordinate coverage to maintain continuity of patient care.
Accurately document calls, attendance updates, and case-related information in HHA Exchange and other systems while maintaining HIPAA compliance.
One of our clients, a home care agency, is seeking a reliable and experienced Bilingual Receptionist / On-Call Weekend Coordinator to manage high call volumes and time-sensitive staffing matters. The company prioritizes patient care and efficiency, supporting a remote team environment.
Conduct high-volume inbound and outbound patient outreach to educate, engage, and enroll eligible patients.
Explain the value of care management programs and build rapport to address questions and enrollment objections.
Document patient interactions accurately and collaborate with care teams to ensure continuity of care.
Jaan Health is an AI-based care management company that helps healthcare providers deliver proactive care through its Phamily platform. It is a fast-growing, early-stage company with a smart, humble, and collaborative team focused on improving healthcare.
Provide professional customer support in Chinese and English to an international customer base.
Handle inquiries efficiently while maintaining high service standards and meeting performance targets.
Maintain 100% attendance during training and work assigned shifts.
This company is an established eCommerce and Health & Wellness client serving a growing international customer base. No information on company size or culture is provided.
Act as initial point of contact for prospective clients, handling about 30 calls per day with empathy and professionalism.
Qualify leads according to internal criteria and accurately document information in the CRM.
Schedule appointments for the sales team and follow up with leads to maintain engagement.
The partner company provides legal client intake and scheduling services. They operate fully remotely with a focus on bilingual communication and professional development.